MessageDesk vs TextBetter
MessageDesk
messagedesk.comTextBetter
textbetter.comSide by side
| Figure | MessageDesk | TextBetter |
|---|---|---|
| Price from | $2.42/mo | $79/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 6 | 4 |
| Spec score · Business Texting Software | 8.2 (#6) | 7.4 (#24) |
| Spec score · Two-Way SMS Software | 8.2 (#10) | 7.4 (#24) |
| Integrations | Listed integrations include Twilio, Zapier and webhooks, alongside VoIP providers such as RingCentral, Ooma, Zoom Phone and Microsoft Teams Phone. | SMS Suite integrates directly with HubSpot and Pipedrive, while Teams and Slack can receive new-message notifications. |
| Support | Team and Pro plans list documentation and email support, while Enterprise lists enhanced support; priority support is included with Enterprise. | TextBetter describes its support as U.S.-based, handled by real people familiar with customer accounts, without call centers or chatbot handoffs. |
Plans
MessageDesk
- Team (yearly)$29 a year
- Team (monthly)$39 a month
- Pro (yearly)$79 a year
- Pro (monthly)$99 a month
- Enterprise (monthly)Priced on request
- Enterprise (yearly)Priced on request
TextBetter
- Solo$79 a month
- Marketing Pro$109 a month
- Pro$109 a month
- EnterprisePriced on request
In their own words
MessageDesk
MessageDesk brings business texting for multiple teams and phone lines into a shared inbox, with access on web, Android, and iOS. Teams can route and assign conversations, add labels and comments, mention teammates, and schedule messages. It supports individual and group SMS and MMS, with group texts for up to 7 contacts. Automated Relays can send out-of-office replies, respond to keywords, identify contacts, assign teammates, and apply labels. Integrations include Twilio, Zapier, webhooks, and VoIP providers such as RingCentral, Ooma, Zoom Phone, and Microsoft Teams Phone. Sending uses 10-digit US or Canada numbers, including existing landline and VoIP numbers, but not cell phone numbers. The Team plan includes carrier registration; the company guides businesses through A2P 10DLC registration. Team starts at $29 a year per user, billed annually, with a three-user minimum. A 14-day trial requires a credit card to start. MessageDesk says SMS is not end-to-end encrypted, is not for protected health information, and it does not currently sign BAAs.
TextBetter
TextBetter has no write-up on Specifiction yet; its figures are above.