MessageDesk vs TextUs
MessageDesk
messagedesk.comTextUs
textus.comSide by side
| Figure | MessageDesk | TextUs |
|---|---|---|
| Price from | $2.42/mo | $299/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 6 | 2 |
| Spec score · Business Texting Software | 8.2 (#6) | 7.4 (#25) |
| Spec score · Two-Way SMS Software | 8.2 (#10) | 7.5 (#23) |
| Spec score · Business Text Messaging Software | 8.1 (#13) | 7.4 (#27) |
| Audience | MessageDesk describes its users as HR, staffing, dispatch, operations, professional-services and home-services teams. | TextUs describes use cases for staffing and recruiting, workforce communication, sales, marketing, and customer engagement teams. |
| Inbox | Teams can route, assign, label, comment on, mention teammates in, and schedule text conversations. | The inbox supports one-to-one messaging, shared team inboxes, conversation assignment, internal notes, templates, and scheduled messages. |
| Integrations | Listed integrations include Twilio, Zapier and webhooks, alongside VoIP providers such as RingCentral, Ooma, Zoom Phone and Microsoft Teams Phone. | TextUs lists integrations including Salesforce, Bullhorn, HubSpot, Microsoft Dynamics, Zapier, Workday, Oracle, JobDiva, LaborEdge, Greenhouse, SAP SuccessFactors, symplr, BlueSky, and Tracker. |
| Product | MessageDesk combines business texting across teams and phone lines in one shared inbox. | TextUs is a business texting platform for managing SMS conversations and campaigns with candidates, customers, and leads. |
| Security | MessageDesk states it is AICPA SOC 2 Type II certified and offers security documentation through its Trust Center. | TextUs says it uses encryption in transit and at rest, role-based access controls, and regular security audits. |
| Support | Team and Pro plans list documentation and email support, while Enterprise lists enhanced support; priority support is included with Enterprise. | Pro includes email and ticket-based support; Enterprise adds a dedicated Customer Success Manager. |
Plans
MessageDesk
- Team (yearly)$29 a year
- Team (monthly)$39 a month
- Pro (yearly)$79 a year
- Pro (monthly)$99 a month
- Enterprise (monthly)Priced on request
- Enterprise (yearly)Priced on request
In their own words
MessageDesk
MessageDesk brings business texting for multiple teams and phone lines into a shared inbox, with access on web, Android, and iOS. Teams can route and assign conversations, add labels and comments, mention teammates, and schedule messages. It supports individual and group SMS and MMS, with group texts for up to 7 contacts. Automated Relays can send out-of-office replies, respond to keywords, identify contacts, assign teammates, and apply labels. Integrations include Twilio, Zapier, webhooks, and VoIP providers such as RingCentral, Ooma, Zoom Phone, and Microsoft Teams Phone. Sending uses 10-digit US or Canada numbers, including existing landline and VoIP numbers, but not cell phone numbers. The Team plan includes carrier registration; the company guides businesses through A2P 10DLC registration. Team starts at $29 a year per user, billed annually, with a three-user minimum. A 14-day trial requires a credit card to start. MessageDesk says SMS is not end-to-end encrypted, is not for protected health information, and it does not currently sign BAAs.