MessagingFox vs Qiscus
MessagingFox
messagingfox.comQiscus
qiscus.comSide by side
| Figure | MessagingFox | Qiscus |
|---|---|---|
| Price from | ₹1,999/mo | $115/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 4 | 6 |
| Spec score · WhatsApp Customer Service Software | 8.6 (#9) | 8.8 (#6) |
| Channels | Its product pages describe support for WhatsApp, Instagram, Email, Facebook Messenger, Telegram, SMS, and RCS. | The product supports customer messages from live chat, WhatsApp, Instagram, TikTok, and marketplaces such as Tokopedia and Shopee. |
| CRM | The product includes customer CRM features for tracking leads, contacts, and sales pipelines within the messaging dashboard. | QCRM manages leads, contacts, accounts, opportunities and tasks, with configurable deal stages and record-sharing permissions. |
| Integrations | The official site names Meta WhatsApp Cloud API, Instagram, Facebook, Telegram, email, SMS, and RCS channel connections; it also describes webhooks and custom CRM syncing. | The integrations page names Salesforce, Zendesk, HubSpot, Freshdesk, CSAT, Slack, Teams, spreadsheets and Viber among supported connections. |
| Intended users | The About page names ecommerce, real estate, clinics and hospitals, education providers, travel and visa consultants, marketing agencies, and SaaS companies as target users. | Qiscus says it serves businesses across industries and identifies customer service, sales and marketing, developer and IT, and operations teams as audiences for its solutions. |
| Security | The pricing page says data is encrypted at rest and in transit using AES-256, and that the service is GDPR compliant and undergoes regular security audits. | Qiscus states it has obtained ISO 27001 certification and describes using cloud storage and role-based access management. |
| Support | The Help Center lists support by email, ticket system, and live chat when available; the contact page also describes technical help with verification, webhooks, and CRM syncing. | The pricing page includes live chat support and ticket support in every plan; 24/7 dedicated support and an account manager are included with Enterprise. |
| Trial | MessagingFox offers a 14-day free trial with no credit card required to start. | Qiscus documentation says new Omnichannel Chat users receive a 14-day trial period. |
| What it does | MessagingFox provides businesses a shared inbox for managing customer conversations across messaging channels. | Qiscus is a cloud customer-engagement platform for managing customer data, leads, omnichannel CRM and engagement operations. |
Plans
MessagingFox
- Starter₹1,999 a month
- Professional₹4,999 a month
- Choose Your OwnPriced on request
- EnterprisePriced on request
Qiscus
- Startup$115 a month
- Grow$270 a month
- EnterprisePriced on request
- Helpdesk EssentialPriced on request
- Helpdesk GroupPriced on request
- Omnichannel ChatPriced on request
In their own words
MessagingFox
MessagingFox has no write-up on Specifiction yet; its figures are above.
Qiscus
Qiscus Omnichannel Chat brings customer messages from live chat, WhatsApp, Instagram, TikTok, and marketplaces such as Tokopedia and Shopee into one platform. AgentLabs can answer common questions automatically around the clock, while Agent Copilot offers AI-suggested replies and chat summaries. A unified dashboard reports metrics including conversation counts and response times. Chats can be routed to divisions and distributed by team workload; administrators manage agent divisions, permissions, and channel access. Integration options include a customizable website or app chat widget, Qiscus App Center, APIs, and webhooks. App Center examples include QCRM, Tokopedia Chat, Shopee Chat, SMS, CSAT, and MiiTel. The product supports web and mobile platforms, though its documentation describes the mobile app as experimental and limited. New users receive a 14-day trial, but there is no free plan. Startup costs $115 a month for five agents and up to 3,000 MAU; Grow costs $270 a month for ten agents and up to 10,000 MAU.