mHelpDesk vs SAWIN Service Automation

mHelpDesk is field service management software that automates customer contact, scheduling, communication, and billing. Its workflow covers jobs from lead and estimate through job management, invoicing, and customer payment. The calendar lets teams view jobs, schedule staff, assign work, create events, and color-code staff and teams. Customers can choose a service, preferred staff member, and available appointment time through online booking that can be added to a business website. The software supports recurring jobs, invoicing and payments, and a customer portal. It connects with either QuickBooks Desktop or QuickBooks Online, with only one version selectable at a time. Past QuickBooks estimates and invoices are not imported; the maker says the product integrates with QuickBooks rather than replacing it. Listed payment processor options are Square, Stripe, Authorize.Net, and PayPal. Access is available on Android, iOS, macOS, and the web. Plans are Pro at $169 a month for 3 users, Growth at $249 a month for 8 users, and Success at $374 a month for 10 users.

SAWIN Service Automation is field service management software for plumbing and other home-service contractors. Its workflows cover scheduling, dispatching, invoicing, payroll, time management and reporting. Technicians using the mobile application can receive assignments, view directions, add photos and notes, capture signatures and send invoices. SAWIN synchronizes customers, products, services, deposits, invoices and payments with QuickBooks; SAWIN Enterprise also names Sage Intacct. GPS fleet tracking shows vehicle locations in real time and can share technician ETAs with customers. Contractors can manage maintenance agreements, recurring appointments and field-service memberships. Phone-system interfaces can book work orders for incoming calls. Enterprise is described as a self-hosted platform with a financial and accounting backend for commercial and residential HVAC, plumbing, electrical and other field-service businesses. MobileTech is listed for Android and iPhone or iPad. Pricing is on request.