mHelpDesk vs Successware
mHelpDesk
mhelpdesk.comSuccessware
successware.comSide by side
| Figure | mHelpDesk | Successware |
|---|---|---|
| Price from | $169/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Plans published | 4 | 1 |
| Spec score · HVAC Software | 8.8 (#2) | 6.9 (#27) |
| Spec score · Plumbing Software | 8.8 (#3) | 6.9 (#30) |
| Headquarters | Indianapolis, Indiana, United States | Clarence, New York, United States |
| Support | The maker lists toll-free phone support, email support, onboarding success coaches, and training resources. | Successware lists a software support phone number of 888-828-0170 and says its support staff specialize in the platform and home services industry. |
Plans
In their own words
mHelpDesk
mHelpDesk is field service management software that automates customer contact, scheduling, communication, and billing. Its workflow covers jobs from lead and estimate through job management, invoicing, and customer payment. The calendar lets teams view jobs, schedule staff, assign work, create events, and color-code staff and teams. Customers can choose a service, preferred staff member, and available appointment time through online booking that can be added to a business website. The software supports recurring jobs, invoicing and payments, and a customer portal. It connects with either QuickBooks Desktop or QuickBooks Online, with only one version selectable at a time. Past QuickBooks estimates and invoices are not imported; the maker says the product integrates with QuickBooks rather than replacing it. Listed payment processor options are Square, Stripe, Authorize.Net, and PayPal. Access is available on Android, iOS, macOS, and the web. Plans are Pro at $169 a month for 3 users, Growth at $249 a month for 8 users, and Success at $374 a month for 10 users.
Successware
Successware has no write-up on Specifiction yet; its figures are above.