mHelpDesk vs The Service Manager
mHelpDesk
mhelpdesk.comThe Service Manager
theservicemanager.comSide by side
| Figure | mHelpDesk | The Service Manager |
|---|---|---|
| Price from | $169/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 4 | 0 |
| Spec score · Plumbing Software | 8.8 (#3) | 7.3 (#27) |
| Scheduling | Appointments can synchronize with Google Calendar. | The maker lists scheduling as a TSMPlus feature. |
| Support | The maker lists toll-free phone support, email support, onboarding success coaches, and training resources. | A maker article says TSMPlus offers support and training to help with implementation and use. |
| Workflow | The software supports work from lead and estimate through job management, invoicing, and customer payment. | It includes tools for job and project management, quoting, purchasing, invoicing, preventative maintenance, and asset tracking. |
Plans
In their own words
mHelpDesk
mHelpDesk is field service management software that automates customer contact, scheduling, communication, and billing. Its workflow covers jobs from lead and estimate through job management, invoicing, and customer payment. The calendar lets teams view jobs, schedule staff, assign work, create events, and color-code staff and teams. Customers can choose a service, preferred staff member, and available appointment time through online booking that can be added to a business website. The software supports recurring jobs, invoicing and payments, and a customer portal. It connects with either QuickBooks Desktop or QuickBooks Online, with only one version selectable at a time. Past QuickBooks estimates and invoices are not imported; the maker says the product integrates with QuickBooks rather than replacing it. Listed payment processor options are Square, Stripe, Authorize.Net, and PayPal. Access is available on Android, iOS, macOS, and the web. Plans are Pro at $169 a month for 3 users, Growth at $249 a month for 8 users, and Success at $374 a month for 10 users.
The Service Manager
The Service Manager has no write-up on Specifiction yet; its figures are above.