MiaRec vs Vox Teams Recorder

MiaRec is an AI-native conversation intelligence platform for contact centers that turns customer interactions into business insights. Conversation Analytics transcribes and summarizes calls, then analyzes sentiment and other signals. Auto QA adds AI scoring, coaching insights and a quality workflow for each interaction. Relationship Management can update records, create follow-ups, and capture buying signals or service issues after calls. The platform derives CSAT, NPS and effort scores from conversation content rather than surveys. Teams can supply recordings by drag-and-drop upload or automated API integration. Native connections include Cisco Webex Calling and Contact Center, Microsoft Teams, Five9, Nice CXone, RingCentral and Twilio. Security controls include automatic data redaction, role-based access with audit logs, encryption, vulnerability monitoring and penetration testing. MiaRec says it follows SOC 2 security standards and is working toward certification. It offers cloud-hosted deployment and the facts also list web, API and self-hosted access. Listed plans require an annual contract and 25-user minimum; Essentials is $25.00 per month. A free trial is available.

Vox Teams Recorder automatically records Microsoft Teams calls, meetings, video, screen sharing, and chats for compliance and later retrieval. Recording runs continuously in the background, without users needing to start or stop it; Vox says there are no visible bots or plugins. In its web portal, users can filter recordings by date, user, media type, and keywords, with access governed by profiles and permission levels. Timestamped logs record who accessed, viewed, or exported recordings. Storage options include Vox’s encrypted cloud, a customer’s own cloud, or on-premises infrastructure. Vox says the product is designed for LGPD, GDPR, and PCI-DSS, with configurable retention, end-to-end encryption, and a digital chain of custody. Optional transcription makes audio searchable; optional analytics can provide insights, alerts, summaries, and monitoring based on defined parameters. Vox says it is the first Brazilian solution certified for Microsoft Teams Compliance Recording. Pricing is on request; Vox offers a free demonstration and personalized presentation with technical diagnosis.