Microsoft Dynamics 365 Sales vs Oryx QA
Microsoft Dynamics 365 Sales
microsoft.com
Oryx QA
oryxintelligence.comSide by side
| Figure | Microsoft Dynamics 365 Sales | Oryx QA |
|---|---|---|
| Price from | $4/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 11 | 0 |
| Spec score · Customer Service QA Software | 8.7 (#4) | 7.2 (#23) |
| Audience | Microsoft identifies sales leaders and executives, sales representatives and account managers, and sales operations and administrators as audiences for its sales agents. | Oryx QA is presented as a quality management product for modern contact centers. |
| Headquarters | Redmond, Washington, USA | Dubai, UAE |
| Integrations | Microsoft documentation lists integrations with Microsoft Teams, Exchange Online, SharePoint, and LinkedIn Sales Navigator. | The product page says it connects with contact center platforms, CRMs, and telephony systems through pre-built integrations and REST APIs, without naming specific services. |
| Security | Sales data is stored in Dataverse and, for certain features, Azure resources; Microsoft says the data can be protected with Customer Lockbox and encrypted with customer-managed keys, with conversation intelligence exceptions. | Oryx’s security page states data is encrypted at rest with AES-256 and in transit with TLS 1.3, and describes multi-factor authentication and role-based access controls. |
Plans
Microsoft Dynamics 365 Sales
- Dynamics 365 Human Resources Self Service$4 a month
- Dynamics 365 Sales free trialPriced on request
- Dynamics 365 Sales free trialPrice not published
- Dynamics 365 Sales Professional$65 a month
- Dynamics 365 Human Resources$135 a month
- Dynamics 365 Sales Enterprise Edition$105 a month
- Dynamics 365 Sales Premium$150 a month
- Microsoft Relationship SalesPriced on request
- Dynamics 365 Sales Professional$65 a year
- Dynamics 365 Sales Enterprise Edition$105 a year
In their own words
Microsoft Dynamics 365 Sales
Microsoft Dynamics 365 Sales has no write-up on Specifiction yet; its figures are above.
Oryx QA
Oryx QA is a web-based call quality assurance platform for contact centers. It scores calls against customizable criteria using natural language processing and sentiment analysis, and can automatically monitor all customer interactions. While calls are in progress, alerts can flag compliance violations, sentiment shifts, and coaching opportunities. Sentiment tracking follows frustration, satisfaction, and engagement; compliance checks cover required disclosures, prohibited language, and industry-specific requirements.
Agent analytics include talk time, hold time, script adherence, coaching opportunities, and skill gaps. The platform transcribes speech across multiple languages and accents, and connects with contact center platforms, CRMs, and telephony systems through pre-built integrations and REST APIs. Reports can be customized and scheduled, with role-based access controls. Oryx states that data is encrypted at rest with AES-256 and in transit with TLS 1.3, and lists multi-factor authentication and compliance standards including GDPR, CCPA, SOC 2 Type II, ISO 27001, and HIPAA where applicable. Pricing is on request; a free trial is available.