Microsoft Dynamics 365 Sales vs Talkdesk CX Cloud
Microsoft Dynamics 365 Sales
microsoft.com
Talkdesk CX Cloud
talkdesk.comSide by side
| Figure | Microsoft Dynamics 365 Sales | Talkdesk CX Cloud |
|---|---|---|
| Price from | $4/mo | $85/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 11 | 3 |
| Spec score · Call & Contact Center Software | 8.8 (#4) | 6.8 (#24) |
| Spec score · Omnichannel Contact Center Software | 8.7 (#7) | 6.8 (#33) |
| Spec score · Contact Center as a Service - Enterprise Software | 8.7 (#6) | 6.7 (#22) |
| Spec score · Contact Center Software | 8.7 (#10) | 6.8 (#34) |
| Spec score · Call Center CRM Software | 8.6 (#7) | 6.7 (#15) |
| Spec score · Call Center Software | 8.3 (#41) | 7.3 (#99) |
| Founded | 1975 | 2011 |
| Free plan | No | No |
| Headquarters | Redmond, Washington, USA | Palo Alto, California, United States |
| Paid from | 65 | 85 |
Plans
Microsoft Dynamics 365 Sales
- Dynamics 365 Human Resources Self Service$4 a month
- Dynamics 365 Sales free trialPriced on request
- Dynamics 365 Sales free trialPrice not published
- Dynamics 365 Sales Professional$65 a month
- Dynamics 365 Human Resources$135 a month
- Dynamics 365 Sales Enterprise Edition$105 a month
- Dynamics 365 Sales Premium$150 a month
- Microsoft Relationship SalesPriced on request
- Dynamics 365 Sales Professional$65 a year
- Dynamics 365 Sales Enterprise Edition$105 a year
Talkdesk CX Cloud
- Digital Essentials$85 a month
- Voice Essentials$105 a month
- Elite$165 a month
In their own words
Microsoft Dynamics 365 Sales
Microsoft Dynamics 365 Sales has no write-up on Specifiction yet; its figures are above.
Talkdesk CX Cloud
Talkdesk CX Cloud is a web-based contact-center platform for voice and digital customer interactions. It supports inbound calling, an outbound dialer and an IVR builder, with omnichannel coverage across voice, web chat, SMS, WhatsApp and Digital Connect. Digital Essentials costs $85 a month, based on a minimum three-year commitment, and includes email, chat, SMS and social messaging, Studio and routing, API access, real-time dashboards, business intelligence and quality management. Voice Essentials costs $105 a month under the same commitment and covers voice engagement with those operational tools. Elite costs $165 a month and combines both Essentials editions with custom reporting, performance management, screen recording, workforce management and proactive outbound engagement. Other listed capabilities include workflow actions, human handoff, multilingual support, speech analytics, sentiment analysis, journey mapping, data export and team leaderboards. Integrations include ServiceNow, Zendesk, Freshdesk, Freshservice, Help Scout, Intercom and Kustomer. The platform has no free plan and runs on the web.