Milkymap vs Pisano
Milkymap
milkymap.comPisano
pisano.comSide by side
| Figure | Milkymap | Pisano |
|---|---|---|
| Price from | €9/mo | $0.01/mo |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | — | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 3 |
| Spec score · Customer Journey Mapping Software | 8.0 (#6) | 8.3 (#4) |
| Integrations | The FAQ names customer feedback, CRM systems, and analytics tools as supported kinds of data sources. | Integration methods include APIs, post-hooks, SMS, email, push notifications, web popups, links or QR codes, LDAP and SAML. |
| Mobile app | The privacy policy says the service includes the MilkyMap mobile application. | Pisano's App Store listing describes an iPhone and iPad app for viewing and managing customer feedback, messaging customers, and receiving push notifications. |
| Security | The privacy policy says Milkymap cannot guarantee absolute security and that personal data may be transferred to and processed in the Netherlands. | Pisano's Trust Center lists SOC 2, ISO 27001:2022, GDPR, US Data Privacy, HIPAA, WCAG 2.0 and 2.1, and KVKK among its compliance areas. |
| Support | Milkymap says it provides training resources, tutorials, customer service, and product demos. | Pisano says training, customer care and technical support have no extra charge and include a dedicated account manager. |
Plans
Milkymap
- Satellite FreeFree
- Satellite Pro€9 a month
- Galaxy Business€39 a month
- Galaxy EnterprisePriced on request
Pisano
- Basic$0.01 a month
- Modular packagesPriced on request
- Pisano platform modular packagesPriced on request
In their own words
Milkymap
Milkymap Galaxy is a platform for mapping, analyzing, and improving customer experiences across touchpoints. Teams can create, edit, and analyze journey maps, with customization for their processes, terminology, and customer needs. Its CX Life Cycle Model organizes metrics and other customer data across customer segments, products, and brands. The CX Actionboard connects data through API connectors and supports management with near real-time information. Stargate can connect to SQL and NoSQL databases for real-time data access. MilkyAi can analyze, create, check, and report on data, journeys, and Milkymap content in Business and Enterprise solutions. Supported data sources include customer feedback, CRM systems, and analytics tools. Real-time multi-member editing is available on Business or Enterprise subscriptions. Plans include Satellite Free for one user with basic features, Satellite Pro at €9 per month for one user, and Galaxy Business at €39 per month per user with a 30-day free trial; Enterprise pricing is bespoke. Milkymap is available on web and iOS and describes its tool as hosted in Europe.