MindSumo vs UseResponse
MindSumo
mindsumo.comUseResponse
useresponse.comSide by side
| Figure | MindSumo | UseResponse |
|---|---|---|
| Price from | — | $49/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 0 | 2 |
| Spec score · Idea Management Software | 7.1 (#28) | 8.3 (#10) |
| Headquarters | Ashburn, Virginia, United States | 16192 Coastal Highway, Lewes, DE 19958, USA |
| Integrations | The solver FAQ says users can associate Facebook or Twitter accounts with MindSumo to sign in. | Listed integrations include Jira, Confluence, Slack, Salesforce, HubSpot, Zapier, Azure DevOps, Zoho CRM, Google Play Store, and Apple App Store. |
| Security | MindSumo says it uses SSL and industry-standard encryption; its privacy policy also describes physical, administrative, and technical safeguards while noting absolute security cannot be guaranteed. | The company says it uses encryption protocols, access controls, and regular security audits, and cites GDPR and CCPA compliance. |
| Support | MindSumo advertises challenge drafting guidance, a dedicated account manager available 24/7, and help setting judging criteria and screening submissions. | The support center offers documentation and a knowledge base, and says users can submit a ticket for assistance. |
Plans
UseResponse
- Enterprise Cloud Support Suite$49 a month
- On Premise Support Solution$120 a month
In their own words
UseResponse
UseResponse brings customer feedback, help desk, knowledge base, and live chat into one customer service suite. Its support covers more than 10 channels, including email, social media, live chat, community forums, and messengers. The help desk includes a shared inbox, queues, canned responses, macros, ticket automation, a help center, and a Kanban view. Feedback boards can be public or private, allow anonymous ideas and votes, and use custom workflows and voting limits. Listed integrations include Jira, Confluence, Slack, Salesforce, HubSpot, Zapier, Azure DevOps, Zoho CRM, Google Play Store, and Apple App Store. Live chat can connect with messaging services including WhatsApp, Telegram, Facebook Messenger, and Instagram. A RESTful API supports custom integrations and app development. Deployment options are cloud or self-hosted/on-premise, with the latter installed on the customer’s server. The Enterprise Cloud Support Suite costs $49 a month, billed per agent per month. The On Premise Support Solution costs $120 a month, billed per agent per month and paid annually, with a five-agent minimum. A 14-day trial is available; no free plan is listed.