| Price from | — | $15/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 4 | 5 |
| Spec score · Call Center Software | 8.5 (#26) | 8.9 (#10) |
| Analytics | Mitel CX provides real-time dashboards, historical reporting, quality management, and speech analytics. | The product offers real-time dashboards, agent statistics, call analytics, SMS analytics, tag analytics and emailed reports. |
| Integrations | Mitel advertises CRM, ERP, front-office and back-office integrations plus workflow integrations. | Ringover advertises more than 100 integrations spanning CRM, ATS, helpdesk, storage, analytics and productivity systems. |
| Licence | The EULA treats Mitel CX as proprietary Mitel software; separately identified open-source components may be included and supplied on request. | The API documentation identifies the software and API terms as proprietary rather than open-source licensed. |
| Omnichannel | The platform handles voice, video, chat, SMS, email, social messaging and other digital interactions. | The Unified offering centralizes WhatsApp, Messenger, Instagram, email and other channels alongside calls. |
| Rating on Apple App Store | 4.5 out of 5 from 4,800 ratings | 3.9 out of 5 from 400 ratings. |
| Rating on G2 | 3.8 out of 5 from 3 reviews | 4.6 out of 5 from 500 reviews. |
| Rating on GetApp | 4.2 out of 5 from 5 reviews | 4.7 out of 5 from 890 reviews. |
| What it does | Mitel CX is an enterprise contact-center platform combining voice, digital channels, analytics, automation and workforce tools. | Ringover is a cloud communications platform combining business telephony, messaging, video meetings, contact-center tools and conversation AI. |