Mitel CX pricing
4 plans read from mitel.com
CX ElitePriced on request Premier features · 50 AI interactions included · Interaction analytics · Advanced quality management · Emotion detection · Recording encryption with key management · Unlimited supervisor licenses · 2 administrator licenses Read 15 Oct 2026 · mitel.com
CX Essential DigitalPriced on request Chat · Email · SMS · Social media · Open Media Read 15 Oct 2026 · mitel.com
CX Essential VoicePriced on request Voice · Basic IVR · Basic call recording · Basic quality management Read 15 Oct 2026 · mitel.com
CX PremierPriced on request Essential Digital and Voice features · AI-assisted live chat · WhatsApp · Video chat · Screensharing · Outbound campaigns · AI chatbot and voicebots · Advanced recording and quality management Read 15 Oct 2026 · mitel.com
In short
- Mitel CX has a free plan (CX Elite).
- 4 plans are priced on request (CX Elite, CX Essential Digital, CX Essential Voice, CX Premier).
What the alternatives costAll alternatives →
| Tool | From | Free plan | Free trial |
|---|---|---|---|
| Genesys Cloud CX | $75/mo | No | Yes |
| Amazon Connect | — | No | Yes |
| Agentforce Contact Center | $50/mo | No | Yes |
| Dialpad Support | $8,095/mo | No | Yes |
| Freshcaller | $15/mo | Yes | Yes |
| Comm100 Contact Center | $27/mo | No | Yes |
| MyOperator | ₹500/mo | No | Yes |
| GoTo Contact Center | $29.95/mo | No | No |