Mitel MiVoice Business vs VitalPBX
Mitel MiVoice Business
mitel.com
VitalPBX
vitalpbx.comSide by side
| Figure | Mitel MiVoice Business | VitalPBX |
|---|---|---|
| Price from | — | $100/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 1 | 7 |
| Spec score · Business Phone Systems | 8.0 (#91) | 9.2 (#7) |
| Spec score · IP PBX Software | 7.8 (#12) | 8.9 (#2) |
| Auto attendant | Yes | Yes |
| Call routing | advanced | custom |
| Deployment | It supports on-premises, private cloud, public cloud on AWS or Azure, and hybrid deployments. | The download page offers an ISO and installation guides for virtual machines, hardware, and VPS deployments. |
| Desktop and mobile apps | Yes | Yes |
| Headquarters | Ottawa, Ontario, Canada | Miami, Florida, United States |
| Integrations | The product page describes real-time presence across Microsoft Teams and Zoom Workplace, and says Mitel CX integrates natively for omnichannel customer engagement. | The site lists CRM connectivity with Zoho, Odoo, and Salesforce, plus SMS and WhatsApp integration. |
| Product | MiVoice Business is a unified communications platform combining telephony, messaging, video conferencing, mobility, and contact center tools. | VitalPBX is a unified communications PBX built on Asterisk and Linux for business telephony, call routing, call centers, multi-tenant deployments and CRM connectivity. |
| Security | Mitel’s Release 10.5 security guide describes identity, authentication, encryption, access controls, authorization, audit trails, logs, and enterprise security certificates. | The feature comparison lists Firewall and Intrusion Detection across Community, Enterprise, Call Center, Multi-Tenant, and VitalPBX One. |
| Support | Mitel provides a Document Center, Learning Center, and worldwide technical support for customers, service providers, and partners. | Community support includes the forum and wiki, while paid plans include ticket support and paid professional support is available. |
| Voicemail transcription | Yes | Yes |
Plans
VitalPBX
- CommunityFree
- Enterprise$100 a month
- Call Center$200 a month
- Multi-Tenant$250 a month
- Enterprise$100 a month
- Call Center$200 a month
- Multi-Tenant$250 a month
In their own words
Mitel MiVoice Business
Mitel MiVoice Business has no write-up on Specifiction yet; its figures are above.
VitalPBX
VitalPBX is a phone system with desktop and mobile apps, available through web, Windows, macOS, Linux, iOS, and Android. It includes an auto attendant, custom call routing, and voicemail transcription. Its free Community plan costs nothing and lists 12 extensions, 2 VitXi WebRTC clients, and 20 devices. Three paid plans are listed, all billed monthly: Enterprise costs $100 a month and includes 50 VitXi WebRTC clients, 2 mobile clients, and 1 tenant. Call Center costs $200 a month and lists 2 mobile clients and 1 tenant. Multi-Tenant costs $250 a month and lists 2 mobile clients. The plan descriptions provide different quantities of extensions, devices, WebRTC clients, mobile clients, and tenants, so those allowances are central details when choosing between them. VitalPBX is the maker and is headquartered in Miami, Florida, United States.