Mitel One vs Nextiva
Mitel One
mitel.comNextiva
nextiva.comSide by side
| Figure | Mitel One | Nextiva |
|---|---|---|
| Price from | — | $15/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 9 | 8 |
| Spec score · Unified Communications Software | 8.2 (#12) | 8.8 (#3) |
| Integrations | Mitel One licensing includes Microsoft Teams integration through Mitel Assistant, and qualifying bundles include calendar integrations. | Nextiva lists integrations for Salesforce, HubSpot, Microsoft Teams, Microsoft Dynamics, Google Calendar, Outlook, Zendesk, Shopify, ServiceNow, NetSuite, Square, Zoho and many other systems. |
| Mobile requirements | The mobile client requires 64-bit hardware; documented versions are Android 11–14 and iOS 15–17, with at least 4 GB RAM and 32 GB storage recommended for Android. | The NextivaONE mobile app supports iPhones running iOS 18 or later and Android phones running Android 8 or later; tablets are unsupported as native mobile clients. |
| Rating on Apple App Store | 5.0 out of 5 from 2 ratings | 4.2 out of 5 from 7.1K ratings for NextivaONE. |
| Rating on Capterra | 4.2 out of 5 from 5 reviews for Mitel, as reported in an independent RFP directory. | 4.6 out of 5 from 919 reviews. |
| Rating on Chrome Web Store | 4.3 out of 5 from 9 ratings | 2.7 out of 5 from 3 ratings for the Nextiva Chrome Extension. |
| Rating on G2 | 3.9 out of 5 from 447 reviews for Mitel Networks products overall | 4.5 out of 5 from 3,677 reviews. |
| Rating on Gartner Peer Insights | 4.3 out of 5 from 0 reviews in the opened current page | 4.6 out of 5 from 0 reviews shown on the opened profile. |
| Rating on Trustpilot | 3.6 out of 5 from 2 reviews | 4.6 out of 5 from 8,657 reviews. |
| What it does | Mitel One combines business voice, video meetings, messaging, file sharing and collaboration in one application. | Nextiva provides a cloud business communications and unified customer-experience platform combining VoIP, messaging, meetings, contact-center functions and customer-data workflows. |
Plans
Mitel One
- EntryPriced on request
- PremierPriced on request
- ElitePriced on request
- Mitel One ElitePrice not published
- Mitel One Elite monthlyPrice not published
- Mitel One EntryPrice not published
- Mitel One PremierPrice not published
- Mitel One Premier monthlyPrice not published
- Mitel One Upgrade to EntryPrice not published
Nextiva
- Core$15 a month
- Engage$25 a month
- Scale$75 a month
- Core$15 a month
- Core$15 a month
- Engage$25 a month
- Engage$25 a month
- Scale$75 a month
In their own words
Nextiva
Nextiva is a hosted VoIP PBX for business communications, with voice calling, messaging, and collaboration features. Its Core plan includes inbound and outbound voice, business SMS, video meetings, screen and file sharing, call routing, team chat, and a mobile app. Listed call-handling tools include auto attendants, local and toll-free numbers, advanced routing, call recording, voicemail transcription, and call forwarding. Engage adds customer-to-team SMS, toll-free service and minutes, advanced reporting, an inbound call center, live chat, and a chatbot. Apps are listed for Windows, macOS, Linux, iOS, and Android, and a Chrome extension connects Contact Center to the browser. The integrations directory names Salesforce, HubSpot, Zoho, Microsoft Teams, Zendesk, and others; Nextiva advises confirming availability for integrations not shown. The system needs at least 100 kbps of upload speed per phone line, and all cloud phone system plans include 24/7 support. Core costs $15/user/mo, Engage $25/user/mo, and Scale $75/user/mo. No free plan or trial is listed.