Mixdesk vs Q-assign
Mixdesk
mixdesk.comQ-assign
ortooapps.comSide by side
| Figure | Mixdesk | Q-assign |
|---|---|---|
| Price from | $49/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 4 | 1 |
| Spec score · Lead Routing Software | 8.7 (#6) | 6.7 (#33) |
| Founded | Mixdesk's journey began with Meiqia in 2014, helping businesses talk to customers online; Mixdesk launched in 2024 as a global brand. | 2012 |
| Headquarters | LinkedIn lists Mixdesk headquarters in Hong Kong, Hong Kong. | Richmond, London, United Kingdom |
| Integrations | Mixdesk supports integrations through APIs, webhooks, SDKs and other system connections; listed third-party AI agent connections include Coze and Dify. | Q-assign runs alongside Salesforce Flow, Omni-Channel, Agentforce, Apex, and existing integrations, and can notify owners through Slack or Microsoft Teams. |
| Support | Mixdesk publishes support standards listing 24/7 website live support across its plans, with priority support for Expert. | Ortoo says its support team includes the people who build and implement the product, and provides Q-assign setup guides, configuration examples, troubleshooting, and release notes. |
Plans
In their own words
Mixdesk
Mixdesk brings messaging, web chat, and email into a shared customer engagement workspace. Its channels include WhatsApp, Instagram, Facebook Messenger, TikTok Business, LINE, Telegram, web chat, in-app SDK, and email. AI Agents can respond using approved knowledge, qualify leads, take configured actions, and pass conversations to a human with context. Mixdesk says its AI Agent understands and replies in 27+ languages, with real-time two-way translation. Automation can route conversations to a team, agent, or AI, and supports follow-ups, broadcasts, and team workflows. Coze and Dify integrations are listed, alongside APIs, SDKs, and webhooks. All plans include unlimited teammates without per-seat fees. The Free plan includes 10 conversations, 10 connected channel accounts, 100 translation characters, and no AI messages; paid plans start at $49 per month. AI messages are metered separately, and providers bill third-party channel fees separately. Platforms include Android, iOS, web, and API.