Mixdesk vs Verse
Mixdesk
mixdesk.com
Verse
verse.aiSide by side
| Figure | Mixdesk | Verse |
|---|---|---|
| Price from | $49/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 4 | 3 |
| Spec score · Lead Qualification Software | 8.8 (#5) | 6.7 (#25) |
| Channels | Supported channels include WhatsApp, Instagram, Facebook Messenger, TikTok, LINE, Telegram, website chat and email. | Its AI agents support outreach through SMS, email, voicemail, webchat, and voice calls. |
| Founded | Mixdesk's journey began with Meiqia in 2014, helping businesses talk to customers online; Mixdesk launched in 2024 as a global brand. | 2013 |
| Headquarters | LinkedIn lists Mixdesk headquarters in Hong Kong, Hong Kong. | The site lists its address as 75 West Towne Ridge Parkway, Tower 1, Sandy, Utah 84070. |
| Integrations | Mixdesk supports integrations through APIs, webhooks, SDKs and other system connections; listed third-party AI agent connections include Coze and Dify. | Verse lists integrations including Salesforce, HubSpot, Zapier, Zendesk Sell, Google Ads, Slack, Google Sheets, Facebook Ads, LinkedIn Ads, Zoho, and Microsoft Dynamics. |
| Intended users | Mixdesk describes its audience as global sales, support and ecommerce teams serving customers across channels and languages. | Verse presents the platform for sales and marketing teams and lists call centers among its use cases. |
| Product | Mixdesk is an AI customer engagement platform that combines messaging channels, automation, AI Agents and human collaboration in one workspace. | Verse is a fully managed lead conversion platform using conversational AI and a human concierge team to engage, qualify, and convert inbound leads. |
| Support | Mixdesk publishes support standards listing 24/7 website live support across its plans, with priority support for Expert. | Plans include a dedicated account manager, and Verse describes professional services for onboarding and campaign optimization. |
Plans
Verse
- EnterprisePriced on request
- ProfessionalPriced on request
- StarterPriced on request
In their own words
Mixdesk
Mixdesk brings messaging, web chat, and email into a shared customer engagement workspace. Its channels include WhatsApp, Instagram, Facebook Messenger, TikTok Business, LINE, Telegram, web chat, in-app SDK, and email. AI Agents can respond using approved knowledge, qualify leads, take configured actions, and pass conversations to a human with context. Mixdesk says its AI Agent understands and replies in 27+ languages, with real-time two-way translation. Automation can route conversations to a team, agent, or AI, and supports follow-ups, broadcasts, and team workflows. Coze and Dify integrations are listed, alongside APIs, SDKs, and webhooks. All plans include unlimited teammates without per-seat fees. The Free plan includes 10 conversations, 10 connected channel accounts, 100 translation characters, and no AI messages; paid plans start at $49 per month. AI messages are metered separately, and providers bill third-party channel fees separately. Platforms include Android, iOS, web, and API.