MobiAudit vs Mystery Management
MobiAudit
shopmetrics.com
Mystery Management
mysterymanagement.com.auSide by side
| Figure | MobiAudit | Mystery Management |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Plans published | 0 | 0 |
| Spec score · Mystery Shopping Software | 7.2 (#13) | 7.3 (#11) |
| Founded | 2004 | 2006 |
| Headquarters | Sylvania, Ohio, United States | Caringbah South, New South Wales, Australia |
| Pricing | The maker’s opened pages provide a demo request but no MobiAudit subscription price or plan details. | The company directs prospective clients to request a personalised quote and states that service fees are invoiced under the client agreement. |
| Security | Shopmetrics says it uses reasonable physical, electronic, and managerial procedures to protect personal data from loss, misuse, and unauthorized access or disclosure. | The company describes its platform as secure and says users access it through approved accounts; it does not name a security certification on the product page. |
| Support | The MobiAudit Google Play listing gives [email protected] as the app support email. | The company provides client enquiries by phone at (02) 9522 6965 and email at [email protected]. |
In their own words
MobiAudit
MobiAudit is an Android and iOS mobile app for mystery shopping and market-research fieldwork. It supports assignment scheduling, surveys and evidence collection for mystery shopping, client intercept and exit surveys, targeted marketing surveys, internal audits and other studies. Survey data synchronizes between the device and server, allowing offline work, and the app integrates with Shopmetrics for offline assignments. The App Store listing describes deployment on smartphones, tablets, netbooks, laptops, handheld devices, kiosks and customer interaction terminals. Auto-Alert Nearby Opportunities uses device GPS; background GPS can significantly reduce battery life. Survey data and personal information entered into a survey remain on the device until submission and synchronization. The app also stores account email addresses and passwords on the device for syncing. Removing the account or deleting the app removes those credentials, while media captured outside the app may remain and require manual deletion. MobiAudit is listed as free, with no subscription price or plan details provided. Shopmetrics says it is ISO-certified and serves providers in more than 80 countries.
Mystery Management
Mystery Management runs tailored mystery shopping and customer experience programs for businesses, measuring customer journeys and service standards. Its evaluations include customer satisfaction surveys, compliance audits, price verification, website and telephone mystery shopping, and merchandising and promotion inspections. Programs, questionnaires, and reporting are tailored to each client, from single locations to large national programs. The company lists clients in retail, hospitality, transport, pharmacy, government, and other customer-facing sectors, and says it has more than 9,000 active shoppers across metropolitan and regional Australia.
Approved shoppers use an app to view assignments, check in and out, submit reports and photos, review payment history, and receive updates. Clients can use a dashboard to see results, scorecards, benchmarks, and trends, with views from network-wide results down to individual reports. Mystery shop results are described as available within 24 hours, with tailored monthly summaries. Operational tools include Fix It for tracking maintenance or other issues, and checklists for operational and compliance standards. Pricing is by tailored quote, with fees invoiced under a client agreement.