Moneypenny vs PATLive
Moneypenny
moneypenny.com
PATLive
patlive.comSide by side
| Figure | Moneypenny | PATLive |
|---|---|---|
| Price from | £10/mo | $19/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 5 | 16 |
| Spec score · Virtual Receptionist Services | 8.0 (#10) | 8.7 (#2) |
| API | Moneypenny says messages can be sent directly into a customer's CRM through an API if that CRM has an open API. | The public API lets customers read call details, messages and voicemails and write call state and PATLive status changes. |
| Founded | Moneypenny says it was born in 2000 and celebrated 25 years supporting clients in 2025. | 1990 |
| Integrations | Listed integrations include Salesforce, HubSpot, Microsoft Dynamics 365, Microsoft Teams, Google Calendar, Calendly, Stripe and others. | Listed native integrations include Calendly, Google Calendar, MindBody, AgileCRM, BigCommerce, and Freshsales; AppFolio is listed as a Zapier integration. |
| What it does | Moneypenny provides outsourced telephone answering, AI call answering, live chat, switchboard, lead management and customer service for businesses. | PATLive provides 24/7 live call answering, outbound calling and website chat handled by U.S.-based human receptionists. |
Plans
Moneypenny
- Local phone number£10 a month
- Regional or national phone number£12 a month
- Freephone number£15 a month
- AI Receptionist£25 a month
- Message Taking Service£55 a month
PATLive
- Live Chat 25 chats$19 a month
- Live Outbound Calls 25 outreaches$19 a month
- Live Web Chats — Pay as you go$19 a month
- Outbound Calls — Pay as you go$19 a month
- Live Call Answering 50 minutes$49 a month
- Live Call Answering — Pay as you go$49 a month
- Live Call Answering 100 minutes$99 a month
- Live Call Answering — 50 minutes$99 a month
- Live Web Chats — 25 chats$149 a month
- Live Call Answering — 100 minutes$189 a month
In their own words
Moneypenny
Moneypenny provides outsourced business communications through telephone answering, AI call answering, live chat, switchboard services, lead management, and customer service. UK-based receptionists answer in a client’s company name, transfer calls, and take messages. Its AI Receptionist can take messages, book appointments, and qualify leads around the clock, with human receptionists available when judgment is needed. Clients set boundaries for the AI, which Moneypenny says will not improvise or speculate. The service offers multiple business numbers, custom call routing, voicemail transcription, and a mobile app for internet calls, recordings, transcription, messages, and caller blocking. Integrations include Salesforce, HubSpot, Microsoft Dynamics 365, Microsoft Teams, Google Calendar, Calendly, and Stripe. Plans include local numbers from £10 a month, regional or national numbers at 12.00 GBP, freephone at 15.00 GBP, AI Receptionist from 25.00 GBP, and Message Taking Service at 55.00 GBP monthly.
PATLive
PATLive provides live call answering, website chat and outbound calling for businesses. Its live answering and chat are handled by people rather than AI or bots, and both are available 24 hours a day, every day, including weekends and holidays. Plans include call screening and transfers, message taking, lead collection, appointment scheduling, emergency dispatch and bilingual support. Web and mobile apps handle calls and messages, business calling and texting, call routing and team users. A reporting dashboard provides interaction charts, recordings, filters and data export. Listed native integrations include Calendly, Google Calendar, MindBody, AgileCRM, BigCommerce and Freshsales; AppFolio is listed as a Zapier integration. The service runs on Android, iOS and web. There is no free plan; live call answering starts at $49 a month, and a 14-day trial is available. Monthly minutes do not roll over, and overages are billed according to the selected plan. Outbound calls are limited to weekdays from 8 a.m. to 6 p.m. Eastern Time and to opted-in people or existing business contacts.