Mopinion vs UserReport
Mopinion
mopinion.comUserReport
userreport.comSide by side
| Figure | Mopinion | UserReport |
|---|---|---|
| Price from | €279/mo | Free |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 2 | 2 |
| Spec score · Customer Feedback Software | 8.6 (#9) | 7.5 (#49) |
| Audience | The company presents Mopinion as a solution for digital marketers and teams working on digital customer experience and user feedback. | The site presents use cases for news platforms, car brands, bloggers, online shops, travel platforms, and telecommunications companies. |
| Founded | 2013 | 2010 |
| Headquarters | Rotterdam, Netherlands | Copenhagen, Denmark |
| Product | Mopinion is an all-in-one feedback solution for collecting and analyzing user feedback across websites, apps and email. | UserReport is a set of survey and feedback widgets for websites and apps that help teams learn who their users are, what they want, and how they think a product can improve. |
Plans
In their own words
Mopinion
Mopinion collects and analyzes user feedback across websites, apps, and email. Its form builder supports different question types, metrics, styling, and branded assets. Forms can be triggered by events or user behavior and shown on selected pages or at particular points in a user journey. Analytics use AI to categorize and summarize written feedback, visualize data, and identify trends. The platform also includes real-time analysis, automated alerts and tags, conversational feedback, and unlimited surveys, feedback, and users. Integrations include Google Analytics, Slack, Jira, Salesforce, Marketo, HubSpot, Zendesk, Intercom, and Microsoft Teams. Webhooks can post feedback data in JSON to a chosen endpoint, while the API supports custom imports and app connections. Native and web SDKs are available for Android and iOS, with options for React Native, Flutter, Cordova, and Capacitor. Mopinion says customer data is stored in the EU by default and that it is ISO 27001 certified. Pricing starts at €279/mo, with a 14-day trial and no free plan. After the trial, the feedback inbox remains active, but reports go offline until the account upgrades.
UserReport
UserReport is a set of survey and feedback widgets for websites and apps. It helps teams learn who their users are, what they want, and which product changes they suggest. The survey widget supports demographic questions, Net Promoter Score, satisfaction measures, device comparisons, and newsletter signups. It connects with Google Analytics so survey responses can be considered alongside user behavior data. The feedback widget collects ideas and bug reports, lets users vote, and can be styled with a site's wording, colors, and logo in more than 60 languages. Website installation uses a code snippet; surveys and a feedback forum can then be configured without changing that code. Documentation includes Android and iOS SDK installation guides. The free plan costs nothing and includes survey and feedback widgets plus Google Analytics integration. UserReport was founded in 2010, is headquartered in Copenhagen, and is part of AudienceProject's product suite.