MSG91 vs WhatsApp
MSG91
msg91.comSide by side
| Figure | MSG91 | |
|---|---|---|
| Price from | ₹2,000/mo | Free |
| Free plan | Yes | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 11 | 4 |
| Spec score · WhatsApp Business API Providers | 9.0 (#4) | 8.3 (#8) |
| Company legal name | Official registration documents identify the enterprise as Walkover Web Solutions Private Limited. | Crunchbase lists WhatsApp LLC as the legal name and Meta as its parent organization. |
| Company size | LinkedIn lists MSG91 as a privately held telecommunications company with 51–200 employees and headquarters in Indore, Madhya Pradesh. | LinkedIn lists WhatsApp's company size as 51–200 employees. |
| Founded | The Udyam certificate records incorporation and business commencement on 18 June 2010. | 2009 |
| Global reach | MSG91 says its SMS service reaches 210+ countries through localized telecom operators and real-time rerouting. | WhatsApp says more than 3 billion people in over 180 countries use the service. |
| Headquarters | The Udyam certificate lists the enterprise address in Indore, Madhya Pradesh, India, PIN 452011. | LinkedIn lists WhatsApp headquarters at Menlo Park, California. |
| Product | MSG91 describes itself as a cloud communication platform offering APIs and tools for SMS, WhatsApp, RCS, email, voice and authentication. | WhatsApp provides messaging and calling for free, with data charges potentially applying. |
| Rating on Apple App Store | 4.0 out of 5 from 1 rating. | 4.7 out of 5 from 19M ratings |
| Rating on Capterra | 4.7 out of 5 from 42 reviews. | 4.7 out of 5 from 16,467 reviews |
| Rating on G2 | 4.5 out of 5 from 199 reviews. | 4.6 out of 5 from 247 reviews |
| Rating on GetApp | 4.7 out of 5 from 42 reviews. | 4.7 out of 5 from 16.4K reviews |
| Support | Support is available by chat, email, WhatsApp call or Google Meet; listed hours are Monday–Saturday 8:00 AM–midnight IST and Sundays and holidays 10:00 AM–7:00 PM IST. | The developer hub lists troubleshooting, FAQs, API status, a developer community forum and contact support. |
| What it does | MSG91 is a cloud communications platform providing SMS, WhatsApp, email, voice, authentication, RCS and related communication APIs. | WhatsApp is a messaging and voice-over-IP service for text, voice and video calls, media, files and locations. |
Plans
MSG91
- FreeFree
- Starter₹2,000 a month
- Basic₹4,600 a month
- Alpha₹7,500 a month
- SMS — 1,17,648 India-to-India messagesPrice not published
- SMS — 16,500 India-to-India messagesPrice not published
- SMS — 30,000 India-to-India messagesPrice not published
- SMS — 4,50,000 India-to-India messagesPrice not published
- SMS — 5,000 India-to-India messagesPrice not published
- SMS — 60,000 India-to-India messagesPrice not published
- WhatsAppFree
- WhatsApp Business appFree
- WhatsApp MessengerFree
- WhatsApp Business PlatformPriced on request
In their own words
WhatsApp is a free messaging and calling app for Android, iOS, macOS, web, and Windows. Users can exchange text, photos, videos, documents, and location, and make voice calls. Voice and video calls are end-to-end encrypted, have no time limits, and work one-to-one or in groups across iOS, Android, and web; group calls support up to 32 people. Calls can also be made in a browser. WhatsApp says end-to-end encryption keeps personal messages and calls private from others, including WhatsApp. Privacy controls include locked chats, disappearing messages, encrypted backups, online-visibility settings, and blocking unknown callers. Users can report messages, people, or businesses, and block contacts. Up to four devices can be linked to a primary phone, which is required to register an account and link new devices. Minimum requirements listed include Android OS 6.0, iOS 15.1, macOS 12.1, and Windows 10 or newer; iPadOS 15.1 is also listed. Data charges may apply, and calls use an internet connection. WhatsApp Business helps businesses showcase products and services and build customer relationships.