MultiDSLA vs ServicePilot VoIP Monitoring

MultiDSLA is a measurement system for voice quality testing and performance assessment, spanning core technology development through network operations. It produces objective MOS scores based on ITU-T PESQ and POLQA standards, alongside measures for one-way delay, packet loss, jitter-buffer behavior, echo, speech and noise levels, codec distortion, VAD performance, call setup, and DTMF sequences. Its Controller automates call setup and measurements on demand or on a schedule through a graphical network representation, controlling more than 100 nodes. Nodes connect through analog and handset interfaces, SIP/RTP networks, and mobile phones. Users can define KPI pass/fail criteria and monitor measures such as delay, jitter, MOS, echo, and speech levels. Field testing supports fixed-line-to-mobile or mobile-to-mobile calls with GPS localization and synchronization and Google Earth mapping. The system offers online speech-to-text access and REST API and Python module support for automation integrations. The Controller supports specified Windows Server and desktop versions; its datasheet also lists smartphone call control through an Android app. Pricing is available on request.

ServicePilot VoIP Monitoring tracks call infrastructures and collaboration systems across vendor environments including Cisco, Avaya, Microsoft, Oracle SBC, Genesys, Mitel, Sonus, AudioCodes and Poly. It automatically finds voice, video and unified communications resources and inventories phones, gateways, video bridges and licenses. Call quality views cover overall communications, individual sites and users. The service relates server, network and application performance indicators to call quality by zone to help locate incidents. For Avaya Aura, it analyzes how many seconds of a call have a bad MOS. Deployment choices described include SaaS, hybrid and on-premise. A free account gives access to real-time monitoring without payment details; a 15-day trial can be offered when data retention is needed. SaaS Base retains 13 months of historical data, while on-premise retention is custom. Object Monitoring is listed at $0.50 per month, with rates decreasing by quantity; SaaS Base is $435 per month. The free cloud offer is hosted through a Microsoft Azure partnership.