Mystery Management vs Shopmetrics NEXT
Mystery Management
mysterymanagement.com.auShopmetrics NEXT
shopmetrics.comSide by side
| Figure | Mystery Management | Shopmetrics NEXT |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Plans published | 0 | 1 |
| Spec score · Mystery Shopping Software | 7.3 (#11) | 6.9 (#17) |
| Founded | 2006 | 2004 |
| Headquarters | Caringbah South, New South Wales, Australia | Sylvania, Ohio, United States |
| Security | The company describes its platform as secure and says users access it through approved accounts; it does not name a security certification on the product page. | Shopmetrics states that its infrastructure uses SSL connections, multiple firewalls, stringent security policies, hourly incremental database backups, nightly full backups, and offsite backup copies. |
| Support | The company provides client enquiries by phone at (02) 9522 6965 and email at [email protected]. | The platform includes a Support Ticketing System whose preference settings are stored by cookies for up to one year. |
Plans
In their own words
Mystery Management
Mystery Management runs tailored mystery shopping and customer experience programs for businesses, measuring customer journeys and service standards. Its evaluations include customer satisfaction surveys, compliance audits, price verification, website and telephone mystery shopping, and merchandising and promotion inspections. Programs, questionnaires, and reporting are tailored to each client, from single locations to large national programs. The company lists clients in retail, hospitality, transport, pharmacy, government, and other customer-facing sectors, and says it has more than 9,000 active shoppers across metropolitan and regional Australia.
Approved shoppers use an app to view assignments, check in and out, submit reports and photos, review payment history, and receive updates. Clients can use a dashboard to see results, scorecards, benchmarks, and trends, with views from network-wide results down to individual reports. Mystery shop results are described as available within 24 hours, with tailored monthly summaries. Operational tools include Fix It for tracking maintenance or other issues, and checklists for operational and compliance standards. Pricing is by tailored quote, with fees invoiced under a client agreement.
Shopmetrics NEXT
Shopmetrics NEXT supports mystery shopping, market research, audits and experience management on Android, iOS and the web. Its integrated platform combines performance measurement, customer feedback, analytics and Action Management. Modules cover shopper and agent portals, project and fieldwork management, surveys and survey building, business intelligence, training, partner collaboration and mobile capabilities. Shopmetrics CX supports mystery shopping, internal and retail audits, telephone and web audits, in-store demonstrations, micro-gigs and other projects. Field users can find and complete jobs at home or on the go from any device, with responsive navigation and functions across screen sizes. Action Management includes staff-submitted appeals, management-created plans and automated plans triggered by failed KPIs. Training offers microlearning with feedback for remediation and reassessment. Partners can arrange data transfers and control which project work is outsourced. Shopmetrics lists privacy and compliance tools, security measures and backup practices. Users also receive deep integration with GigSpot for fieldworker and job management at no additional cost. Pricing is on request, and prospective customers can schedule a personalized demo.