NexHealth vs Rivvi

NexHealth is a patient experience platform for practices, groups, DSOs, and developers. It provides scheduling, communications, digital forms, payments, insurance verification, and insights across Android, iOS, web, and API access. Scheduling includes online booking, one-click recalls, waitlist automation, and booking through a Google search result button. Patients can complete forms online, with responses synchronized to a practice health record system. NexHealth Payments supports terminals, text-to-pay, and digital statements, posting charges to the correct patient and procedure automatically. Its Synchronizer reads and writes practice health-record data and lists Dentrix, Eaglesoft, Open Dental, and athenahealth integrations. Practice packages include white-glove workflow support and U.S.-based phone support. Practice pricing requires a quote. Synchronizer Builder costs $0.10 a month, billed usage-based at $0.10 per API call, with 10K free API calls and webhooks monthly plus a free sandbox. A 60-day money-back guarantee is listed for Synchronizer.

Rivvi is an AI workspace for healthcare organizations that answers questions from team files and connected sources, retains organizational memory, and performs approved tasks. Teams can upload spreadsheets up to 50MB for analysis and draft reports, charts, and lists; documents and PDFs can be added in chat. Paid plans include calls, texts, and website chat, with transfer to a person during calls. Integrations include Microsoft 365, Google Workspace, HubSpot, Smartsheet, Birdeye, Paylocity, and LeadingReach, plus 23 clinical and research sources. Rivvi does not write to EHRs, though users can export EHR lists and upload them. The company states that it has SOC 2 Type II and HIPAA safeguards, encrypted PHI storage, role-based permissions, MFA, private-by-default sharing, approval checks, and PHI action logs. Agents do not diagnose, prescribe, or override clinical judgment. Chat follows the user’s language; voice supports Spanish and 30 more languages.