Nextiva vs ProHanceCX
Nextiva
nextiva.comProHanceCX
prohance.aiSide by side
| Figure | Nextiva | ProHanceCX |
|---|---|---|
| Price from | $15/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 8 | 0 |
| Spec score · Customer Service Workforce Management Software | 8.9 (#3) | 6.7 (#17) |
| Headquarters | Scottsdale, Arizona, United States | ProHance lists its headquarters in Frisco, Texas, USA. |
| Integrations | Nextiva lists integrations for Salesforce, HubSpot, Microsoft Teams, Microsoft Dynamics, Google Calendar, Outlook, Zendesk, Shopify, ServiceNow, NetSuite, Square, Zoho and many other systems. | ProHance says it has integrated with Workday, SAP, Oracle, JIRA, Darwinbox, and Rippling. |
| Intended users | Nextiva describes the cloud phone system as suitable for small companies and says it can scale to advanced unified communications as needs grow. | ProHanceCX is presented for contact centers seeking to improve operational efficiency, service levels, and workforce productivity. |
| Product | Nextiva describes its cloud phone system as a hosted VoIP PBX for business communications. | ProHanceCX is contact center workforce management software for forecasting, scheduling, and real-time management. |
| Security | Nextiva says its data centers are independently audited and calls are encrypted with TLS and SRTP; it lists SOC 2, PCI-DSS, HIPAA with signed BAAs, GDPR, and HITRUST. | ProHance says it is audited against AICPA SOC II standards for integrity, confidentiality, and system availability. |
| Security and compliance | Nextiva states that its enterprise platform uses ISO 27001-certified data centers, SOC 2 audits, PCI-DSS compliance and HIPAA support with a business-associate agreement. | ProHance lists SOC 2 Type II, GDPR, ISO 27001, and HIPAA credentials on its Trust Center. |
| Support | The cloud phone system pricing page says all plans include 24/7 customer support. | ProHance offers onboarding training, additional live training on request, customer success and technical support, and customer knowledge resources. |
Plans
Nextiva
- Core$15 a month
- Engage$25 a month
- Scale$75 a month
- Core$15 a month
- Core$15 a month
- Engage$25 a month
- Engage$25 a month
- Scale$75 a month
In their own words
Nextiva
Nextiva is a hosted VoIP PBX for business communications, with voice calling, messaging, and collaboration features. Its Core plan includes inbound and outbound voice, business SMS, video meetings, screen and file sharing, call routing, team chat, and a mobile app. Listed call-handling tools include auto attendants, local and toll-free numbers, advanced routing, call recording, voicemail transcription, and call forwarding. Engage adds customer-to-team SMS, toll-free service and minutes, advanced reporting, an inbound call center, live chat, and a chatbot. Apps are listed for Windows, macOS, Linux, iOS, and Android, and a Chrome extension connects Contact Center to the browser. The integrations directory names Salesforce, HubSpot, Zoho, Microsoft Teams, Zendesk, and others; Nextiva advises confirming availability for integrations not shown. The system needs at least 100 kbps of upload speed per phone line, and all cloud phone system plans include 24/7 support. Core costs $15/user/mo, Engage $25/user/mo, and Scale $75/user/mo. No free plan or trial is listed.
ProHanceCX
ProHanceCX is web-based, cloud-delivered workforce management software for contact centers. It covers forecasting, scheduling, intraday control, time registration, and real-time capacity planning. Predictive analytics converts historical information into forecasts and allows seasonal adjustments. A scheduling simulator models capacity, including omni-channel scenarios, then supports automatic plans by day, week, or month. The maker says it can plan for up to 15,000 employees in three minutes. Intraday tools provide skill-based planning and gap analysis for training and hiring decisions. Time Registration handles configurable allowances and can submit validated records to payroll systems through different protocols. The real-time monitor combines inbound data with AI predictions for on-the-fly planning. Listed integrations include Jira, Tableau, Asana, SAP, Salesforce, Workday, ServiceNow, DarwinBox, Oracle, and Qlik. ProHance states that deployment can go live within two weeks. It lists SOC 2 Type II, GDPR, ISO 27001, and HIPAA credentials, and says its privacy approach excludes keystrokes, mouse activity, screenshots, images, videos, and application content from collection. Pricing is on request.