Nextiva vs SendHub
Nextiva
nextiva.com
SendHub
sendhub.comSide by side
| Figure | Nextiva | SendHub |
|---|---|---|
| Price from | $15/mo | $18.25/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 8 | 9 |
| Spec score · Business Texting Software | 9.0 (#2) | 8.1 (#8) |
| Headquarters | Scottsdale, Arizona, United States | Pleasanton, California, United States |
| Integrations | Nextiva lists integrations for Salesforce, HubSpot, Microsoft Teams, Microsoft Dynamics, Google Calendar, Outlook, Zendesk, Shopify, ServiceNow, NetSuite, Square, Zoho and many other systems. | The integration directory lists Microsoft Teams, Webex, Follow Up Boss, and JazzHR as direct integrations, and Gmail, Slack, Mailchimp, Salesforce, Shopify, and others via Zapier. |
| Intended users | Nextiva describes the cloud phone system as suitable for small companies and says it can scale to advanced unified communications as needs grow. | SendHub lists healthcare, nonprofits, real estate, recruiting, restaurants, schools, transportation, and other business sectors as audiences for its messaging solutions. |
| Product | Nextiva describes its cloud phone system as a hosted VoIP PBX for business communications. | SendHub describes itself as a business text messaging platform for campaigns, automated reminders, and customer conversations. |
| Security | Nextiva says its data centers are independently audited and calls are encrypted with TLS and SRTP; it lists SOC 2, PCI-DSS, HIPAA with signed BAAs, GDPR, and HITRUST. | SendHub says its API uses token-based authentication and describes the API as secure and scalable. |
| Support | The cloud phone system pricing page says all plans include 24/7 customer support. | Customers can contact SendHub by phone for sales, billing, or support, and by email for sales, billing, and support. |
Plans
Nextiva
- Core$15 a month
- Engage$25 a month
- Scale$75 a month
- Core$15 a month
- Core$15 a month
- Engage$25 a month
- Engage$25 a month
- Scale$75 a month
SendHub
- Lite$19 a month
- Lite+$37 a month
- Starter$52 a month
- Basic$100 a month
- Lite$219 a year
- Lite+$400 a year
- Starter$570 a year
- Basic$1,000 a year
- CustomPriced on request
In their own words
Nextiva
Nextiva is a hosted VoIP PBX for business communications, with voice calling, messaging, and collaboration features. Its Core plan includes inbound and outbound voice, business SMS, video meetings, screen and file sharing, call routing, team chat, and a mobile app. Listed call-handling tools include auto attendants, local and toll-free numbers, advanced routing, call recording, voicemail transcription, and call forwarding. Engage adds customer-to-team SMS, toll-free service and minutes, advanced reporting, an inbound call center, live chat, and a chatbot. Apps are listed for Windows, macOS, Linux, iOS, and Android, and a Chrome extension connects Contact Center to the browser. The integrations directory names Salesforce, HubSpot, Zoho, Microsoft Teams, Zendesk, and others; Nextiva advises confirming availability for integrations not shown. The system needs at least 100 kbps of upload speed per phone line, and all cloud phone system plans include 24/7 support. Core costs $15/user/mo, Engage $25/user/mo, and Scale $75/user/mo. No free plan or trial is listed.
SendHub
SendHub is a business text messaging platform for campaigns, automated reminders, and customer conversations. Its shared Inbox supports group messaging, text-to-join keywords, templates, and merge fields. Contact tools include imports, custom lists, segmentation, tagging, filtering, and search; the analytics dashboard reports SMS deliverability and exports messaging and voice data. The API handles SMS and MMS sending and receiving, scheduled messages, replies, contacts, message history, and reports. Direct integrations listed include Microsoft Teams, Webex, Follow Up Boss, and JazzHR; other connections, including Gmail and Salesforce, are available through Zapier. Plans start with Lite at $19 a month, including 500 SMS per month, up to 50 recipients per SMS, 100 voice minutes, unlimited keywords, API integration, and inbound MMS. Outbound MMS is available on Custom. SendHub has Android and iOS apps and says it is available in the United States and Canada. A 14-day trial requires approved 10DLC registration, with listed fees of $5 for a brand and $15 for a campaign.