Nextiva vs TeleCMI
Nextiva
nextiva.comTeleCMI
telecmi.comSide by side
| Figure | Nextiva | TeleCMI |
|---|---|---|
| Price from | $15/mo | $5/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | — |
| Linux | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 8 | 5 |
| Spec score · Business Phone Systems | 9.3 (#2) | 8.7 (#24) |
| Spec score · Call Center Software | 8.9 (#9) | 8.6 (#22) |
| Spec score · Contact Center as a Service - Midmarket Software | 8.9 (#4) | 8.3 (#12) |
| Auto attendant | Yes | Yes |
| Business numbers | multiple | multiple |
| Call routing | Administrators can route inbound calls using configured criteria, transfer calls and conference participants through the app. | custom |
| Desktop and mobile apps | Yes | Yes |
| Integrations | Nextiva lists integrations for Salesforce, HubSpot, Microsoft Teams, Microsoft Dynamics, Google Calendar, Outlook, Zendesk, Shopify, ServiceNow, NetSuite, Square, Zoho and many other systems. | TeleCMI's integrations page describes one-click connections with CRMs and business tools to sync conversations, track sales, and automate workflows. |
| Product | Nextiva describes its cloud phone system as a hosted VoIP PBX for business communications. | TeleCMI offers AI-driven cloud communication products including contact centers, AI agents, AI assist, cloud phone systems, and Cloud PBX. |
| Security | Nextiva says its data centers are independently audited and calls are encrypted with TLS and SRTP; it lists SOC 2, PCI-DSS, HIPAA with signed BAAs, GDPR, and HITRUST. | TeleCMI's cloud phone system page lists two-factor authentication, SAML, user roles, and TLS among its security measures. |
Plans
Nextiva
- Core$15 a month
- Engage$25 a month
- Scale$75 a month
- Core$15 a month
- Core$15 a month
- Engage$25 a month
- Engage$25 a month
- Scale$75 a month
TeleCMI
- EnterprisePrice not published
- Additional number$5 a month
- BasicPriced on request
- EnterprisesPriced on request
- PremiumPriced on request
In their own words
Nextiva
Nextiva is a hosted VoIP PBX for business communications, with voice calling, messaging, and collaboration features. Its Core plan includes inbound and outbound voice, business SMS, video meetings, screen and file sharing, call routing, team chat, and a mobile app. Listed call-handling tools include auto attendants, local and toll-free numbers, advanced routing, call recording, voicemail transcription, and call forwarding. Engage adds customer-to-team SMS, toll-free service and minutes, advanced reporting, an inbound call center, live chat, and a chatbot. Apps are listed for Windows, macOS, Linux, iOS, and Android, and a Chrome extension connects Contact Center to the browser. The integrations directory names Salesforce, HubSpot, Zoho, Microsoft Teams, Zendesk, and others; Nextiva advises confirming availability for integrations not shown. The system needs at least 100 kbps of upload speed per phone line, and all cloud phone system plans include 24/7 support. Core costs $15/user/mo, Engage $25/user/mo, and Scale $75/user/mo. No free plan or trial is listed.