Nextiva vs Trustindex
Nextiva
nextiva.comTrustindex
trustindex.ioSide by side
| Figure | Nextiva | Trustindex |
|---|---|---|
| Price from | $15/mo | $5.42/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 8 | 4 |
| Spec score · Online Reputation Management Software | 9.0 (#2) | 8.7 (#9) |
| Integrations | Nextiva lists integrations for Salesforce, HubSpot, Microsoft Teams, Microsoft Dynamics, Google Calendar, Outlook, Zendesk, Shopify, ServiceNow, NetSuite, Square, Zoho and many other systems. | Listed integrations include Shopify, WooCommerce, Magento, BigCommerce, Squarespace, Wix, Zendesk, HubSpot, Salesforce, Mailchimp, Klaviyo, ActiveCampaign, Zapier and Make. |
| Intended users | Nextiva describes the cloud phone system as suitable for small companies and says it can scale to advanced unified communications as needs grow. | The pricing FAQ says Trustindex is for websites and webshops of any size, from simple blogs to online stores. |
| Product | Nextiva describes its cloud phone system as a hosted VoIP PBX for business communications. | Trustindex collects, manages, and displays customer reviews and social feeds for businesses. |
| Rating on Capterra | 4.6 out of 5 from 919 reviews. | 3.0 out of 5 from 2 reviews |
| Security | Nextiva says its data centers are independently audited and calls are encrypted with TLS and SRTP; it lists SOC 2, PCI-DSS, HIPAA with signed BAAs, GDPR, and HITRUST. | The privacy policy says Trustindex maintains technical and organisational measures to protect personal data and notes that no internet transmission or electronic storage method can be guaranteed completely secure. |
| Support | The cloud phone system pricing page says all plans include 24/7 customer support. | Trustindex lists email support, live chat, a knowledge base, free workshop consultation, and video tutorials. |
| What it does | Nextiva provides a cloud business communications and unified customer-experience platform combining VoIP, messaging, meetings, contact-center functions and customer-data workflows. | Trustindex provides review collection, aggregation, management and website display tools for businesses. |
Plans
Nextiva
- Core$15 a month
- Engage$25 a month
- Scale$75 a month
- Core$15 a month
- Core$15 a month
- Engage$25 a month
- Engage$25 a month
- Scale$75 a month
In their own words
Nextiva
Nextiva is a hosted VoIP PBX for business communications, with voice calling, messaging, and collaboration features. Its Core plan includes inbound and outbound voice, business SMS, video meetings, screen and file sharing, call routing, team chat, and a mobile app. Listed call-handling tools include auto attendants, local and toll-free numbers, advanced routing, call recording, voicemail transcription, and call forwarding. Engage adds customer-to-team SMS, toll-free service and minutes, advanced reporting, an inbound call center, live chat, and a chatbot. Apps are listed for Windows, macOS, Linux, iOS, and Android, and a Chrome extension connects Contact Center to the browser. The integrations directory names Salesforce, HubSpot, Zoho, Microsoft Teams, Zendesk, and others; Nextiva advises confirming availability for integrations not shown. The system needs at least 100 kbps of upload speed per phone line, and all cloud phone system plans include 24/7 support. Core costs $15/user/mo, Engage $25/user/mo, and Scale $75/user/mo. No free plan or trial is listed.
Trustindex
Trustindex helps businesses collect and manage customer reviews, then display them alongside social feeds. Its review collection campaigns can send invitations after events such as invoice creation, payment, or subscription renewal. The pricing page lists 36 review widget layouts and 25 pre-designed styles; paid plans include reviews from 133 platforms. Review management tools include filtering by source and star rating, email notifications, statistics, and AI-assisted replies. Social feed widgets cover services including Instagram, TikTok, YouTube, Facebook, LinkedIn, and Vimeo. Listed integrations include BigCommerce, Wix, Zapier, Stripe, PayPal, and QuickBooks, while BCC email is an option for unsupported systems. Trustindex offers a seven-day trial without credit card details, followed by access to its free package. Paid plans renew automatically after one year, and refunds may be requested within 30 days of purchase. The Free Package is free. Annual plans cost $65 a year for Single, $125 a year for Pro, and $349 a year for Ultimate.