Nicereply vs Zonka Feedback
Nicereply
nicereply.comZonka Feedback
zonkafeedback.comSide by side
| Figure | Nicereply | Zonka Feedback |
|---|---|---|
| Price from | $59/mo | $99/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 6 |
| Spec score · Customer Satisfaction Software | 7.0 (#16) | 8.4 (#5) |
| Spec score · Nps Software | 7.2 (#12) | 8.4 (#3) |
| Spec score · Survey API Software | 7.1 (#26) | 8.4 (#15) |
| Spec score · Net Promoter Score Software | 7.0 (#20) | 8.4 (#6) |
| Headquarters | Bratislava, Slovakia | Gurugram, Haryana, India |
Plans
Nicereply
- Starter$59 a month
- Essential$119 a month
- Growth$239 a month
- Business$359 a month
Zonka Feedback
- Feedback Management$99 a month
- Feedback Management$199 a month
- Feedback Management$199 a month
- AI Feedback Intelligence$399 a month
- AI Feedback Intelligence$999 a month
- AI Feedback Intelligence$999 a month
In their own words
Zonka Feedback
Zonka Feedback is a feedback-management platform with AI analysis for customer and employee responses. It collects surveys through email, SMS, WhatsApp, offline channels, websites, apps, in-product experiences, and other digital touchpoints. Teams can measure NPS, CSAT, and CES using a builder with more than 30 question types, templates, skip logic, branding, and multilingual support. AI Feedback Intelligence extracts themes and entities, analyzes sentiment and emotion, and links feedback themes to customer-experience metrics. Feedback Management adds case management, real-time alerts, automation workflows, and contact and journey tracking. The app can collect responses offline on iPads and Android tablets, then synchronize when connected. Listed integrations include Salesforce, HubSpot, Jira, Freshdesk, Intercom, Zendesk, Slack, MS Teams, Zapier, and webhooks; APIs and middleware support custom connections. The company states ISO 27001:2022 certification and GDPR and HIPAA compliance, with regional hosting in the US, Europe, Australia, or India. Pricing is by custom quote, with a 14-day trial listed.