Nimbata vs PBXDom
Nimbata
nimbata.comPBXDom
pbxdom.comSide by side
| Figure | Nimbata | PBXDom |
|---|---|---|
| Price from | $39/mo | $99/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 7 |
| Spec score · Call Tracking Software | 8.6 (#5) | 8.7 (#4) |
| API | Nimbata provides a public API with documentation and authenticates API requests using personal auth tokens created in account settings. | A REST API at api.pbxdom.com exposes calls, reports, widgets and charts; API access is limited to Advanced and Enterprise. |
| Documentation | The Help Center is organized into setup, tracking numbers, DNI, call flows, form tracking, attribution, reports, workflows, integrations, billing, privacy and API topics. | The Help Center contains setup guides, troubleshooting, PBX-specific collector instructions, dashboard, report, chart, alert and billing guidance. |
| Founded | 2013 | 2015 |
| Intended users | Nimbata identifies marketing agencies and multi-location businesses among the audiences it serves. | PBXDom describes its audience as IT teams maintaining existing phone systems, including legacy systems, and says it does not replace a PBX. |
| Product | Nimbata tracks inbound calls back to the channel, campaign, keyword, and ad that generated them. | PBXDom turns call records from an existing phone system into analytics dashboards, 911 alerts, and call accounting. |
| Rating on G2 | 4.7 out of 5 from 29 reviews. | 4.5 out of 5 from 3 reviews |
| Rating on GetApp | 4.8 out of 5 from 28 reviews. | 4.0 out of 5 from 1 review |
| Security | Nimbata describes encryption in transit and at rest, multifactor authentication, and role-based access controls. | PBXDom’s security page describes a local collector forwarding PBX call records to hosted reporting, and explicitly says that page implies no certification or compliance status. |
| Support | Nimbata states that it offers knowledge-base articles, email, live chat, phone support and plan-dependent dedicated account managers. | The pricing page lists email support on Basic, Pro, and Scale, and phone support on Advanced and Enterprise. |
| What it does | Nimbata tracks inbound calls to the channel, campaign, keyword and advertisement that generated them. | PBXDom converts call records from existing PBX systems into hosted dashboards, alerts and call-accounting reports. |
Plans
PBXDom
- Basic$99 a month
- Pro$199 a month
- Scale$499 a month
- Advanced$1,199 a month
- Enterprise on-premises$60,000 a year
- Enterprise on-premises version$60,000 a year
- EnterprisePriced on request
In their own words
Nimbata
Nimbata tracks inbound calls back to the marketing channel, campaign, keyword, and ad that generated them. It assigns dynamic tracking numbers to website visitors to connect calls with sessions and marketing sources. Its AI call analysis transcribes, scores, and classifies conversations, and can produce summaries, action items, and notes. Teams can attribute dollar values to calls and send deal values and closed revenue to Google Ads and Meta. Call-handling tools include local presence dialing, routing, recording, and missed-call alerts; transcription supports more than 100 languages. Integrations listed include Google Ads, Pipedrive, Zapier, webhooks, Microsoft Dynamics, HubSpot, GA4, Meta, Salesforce, Slack, and Zoho CRM. Nimbata describes encryption in transit and at rest, multifactor authentication, and role-based access controls. All plans include a 14-day trial without a credit card. Entry costs nothing plus usage; Pro is listed at $39/mo plus usage, Marketing at $80/mo plus usage, and Agency at $120/mo plus usage. Nimbata identifies marketing agencies and multi-location businesses among its audiences.
PBXDom
PBXDom turns call records from an existing phone system into analytics dashboards, 911 alerts, and call accounting. It is aimed at IT teams maintaining current systems, including legacy phone systems, rather than replacing a PBX. Dashboards can use more than 70 widgets and report on call volumes, missed calls, and extension activity. Call accounting estimates costs by extension and department, with reports for comparison against a carrier bill. A collector reads records over serial, IP, or file-based connections and sends them to PBXDom’s cloud. Listed phone-system brands include Cisco, Avaya, Mitel, Panasonic, 3CX, and Asterisk/FreePBX. Alerts for a 911 call can use email, SMS, automated voice, Slack, and Zapier, with channels varying by plan. Plans start at $99 a month, billed monthly, and a 14-day trial is available. Retention ranges from one year on Basic to five or more years on Enterprise. Platforms listed include Android, iOS, Linux, Windows, web, API, and self-hosted.