NinjaOne vs Runbook
NinjaOne
ninjaone.comRunbook
runbookapp.comSide by side
| Figure | NinjaOne | Runbook |
|---|---|---|
| Price from | $1.50/mo | $40/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 2 | 4 |
| Spec score · IT Knowledge Base Software | 8.8 (#12) | 7.6 (#45) |
| Founded | 2013 | 2015 |
| Product | NinjaOne is a unified IT operations platform for endpoint management, autonomous patching, backup, and remote access. | Runbook is a cloud-based manual and SOP platform that lets teams and AI read, follow, and execute documented processes. |
| Security | NinjaOne states that it is FedRAMP Moderate Authorized, SOC 2 compliant, and ISO 27001 certified. | The pricing table lists SAML single sign-on for Standard, Premium, and Enterprise, but not Starter. |
| Support | NinjaOne advertises 24x7 support localized in seven languages and provides support tickets, academy training, community resources and a product roadmap. | The English site provides a Talk to us link to its support site for contact. |
Plans
NinjaOne
- NinjaOne endpoint management$1.50 a month
- Per-device commercial pricing$1.50 a month
Runbook
- Starter$40 a month
- Standard$180 a month
- Premium$600 a month
- EnterprisePriced on request
In their own words
NinjaOne
NinjaOne is a cloud-based IT operations platform for endpoint management, autonomous patching, backup, and remote access. It is designed for IT teams and managed service providers monitoring, protecting, and managing endpoints. Its RMM features include real-time monitoring and alerts, automated patching, endpoint task automation, and condition-based auto-remediation. NinjaOne says its RMM can patch Windows, macOS, and Linux and update more than 200 third-party applications. Mobile device management covers Android and Apple devices, with enrollment, policy controls, and real-time visibility. Backup is available for endpoints, servers, and SaaS, with compliance support for Microsoft 365 and Google Workspace. Named integrations include CrowdStrike, Microsoft Intune, ServiceNow, SentinelOne, Slack, Okta, and Splashtop. The company states that it is FedRAMP Moderate Authorized, SOC 2 compliant, and ISO 27001 certified, and advertises free, unlimited support plus 24x7 support localized in seven languages. A 14-day trial is offered. Pricing is on request; the listed endpoint management plan starts at $1.50 a month per device at 10,000 endpoints and increases to 3.75 USD at 50 or fewer endpoints.