NPS Surveys by SalesHub vs Survicate

NPS Surveys by SalesHub automates NPS, CSAT, and CES surveys from Salesforce events and maps responses to Salesforce records. The vendor describes it as built inside Salesforce, without a separate integration or API connection. A survey can start when a case closes, an opportunity is won, onboarding finishes, or a custom trigger occurs. Distribution channels include email, in-app, QR code, web, and social. Scores can drive follow-up: detractor results from 0–6 create Priority 1 cases, while promoter results from 9–10 prompt email review requests. Analytics include NLP theme clustering, predictive churn scoring, and real-time Salesforce dashboards filterable by account, industry, product, region, or custom dimension. Surveys can be deployed in any language, with automatic respondent locale detection. The vendor says responses, scores, and analytics remain within the Salesforce org, with no third-party servers or data transfer. The app supports Salesforce for iOS and Android and installs as a managed package. CX Lite costs $3,500 a year; CX Pro costs $12,000 a year. A 30-day trial is available through AppExchange without a credit card.

Survicate is a survey service for creating questionnaires, collecting responses and reviewing results. Its listed tools include logic branching, custom branding and response analytics, alongside API access and a survey API. The Free plan costs nothing with no time limit; it includes 25 responses per month, three teammates and a total of 300 responses across active surveys. Growth costs $114 a month when billed annually and includes 250 responses per month, 1,000 data points per month, 10 seats, two teams and one dashboard. Pro costs $349 a month, billed monthly or annually, and includes 10 dashboards. Enterprise costs $569 a month, billed monthly or annually, with custom response and data point limits. Survicate also offers a 10-day trial and is based in Warsaw, Poland.