nps.today vs Survicate

nps.today is a customer experience platform for managing NPS, CSAT, CES, and other surveys across customer journeys. It supports standard Customer Pulse surveys, extended pulses with up to five extra questions, and general CX surveys. Triggers can use transaction and customer engagement data, with program logic for timing, reminders, and relevance. Surveys can be delivered by email, SMS, websites, chat, apps, QR codes, and other external systems. For follow-up, the platform can notify employees and create tasks, reminders, and escalations in CRM or service systems. Its analysis features include translation, text analysis, sentiment detection, role-based dashboards, root-cause analysis, and an AI Feedback Assistant. Listed integrations include Salesforce, Dynamics 365, Zendesk, Genesys, Outlook, Power BI, Power Automate, Zapier, and Shopify. The free trial lasts one month and includes 50 surveys per month by email. Paid plans are Basic at €1.50 a month, Business at €3.50 a month, and Enterprise at €7 a month, each billed annually. It is available on Android, iOS, web, and through an API.

Survicate is a survey service for creating questionnaires, collecting responses and reviewing results. Its listed tools include logic branching, custom branding and response analytics, alongside API access and a survey API. The Free plan costs nothing with no time limit; it includes 25 responses per month, three teammates and a total of 300 responses across active surveys. Growth costs $114 a month when billed annually and includes 250 responses per month, 1,000 data points per month, 10 seats, two teams and one dashboard. Pro costs $349 a month, billed monthly or annually, and includes 10 dashboards. Enterprise costs $569 a month, billed monthly or annually, with custom response and data point limits. Survicate also offers a 10-day trial and is based in Warsaw, Poland.