NTT Cloud Fax vs TELUS Cloud Fax
NTT Cloud Fax
services.global.nttTELUS Cloud Fax
telus.comSide by side
| Figure | NTT Cloud Fax | TELUS Cloud Fax |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 4 | 2 |
| Spec score · Online Fax Services | 8.0 (#43) | 8.9 (#8) |
| Spec score · Online fax services | 8.0 (#48) | 8.8 (#14) |
| Email compatibility | The customer email solution must use Microsoft Exchange or Gmail, with an SMTP connector configured to connect it to NTT Cloud Fax. | The service is described as compatible with all email platforms. |
| Inbound faxing | Incoming faxes arrive as PDF email attachments and the service detects T.38 and T.30 fax protocols automatically. | Yes |
| International faxing | Yes | Yes |
| Rating on G2 | G2's online fax category reports 4.31 out of 5 from all submitted category ratings across 91 products; NTT Cloud Fax is not among the highlighted products on that page. | No rating shown out of 5 from 0 reviews |
| Security | NTT recommends enabling TLS encryption on the SMTP connector between the customer email solution and Cloud Fax. | TELUS says advanced security technologies protect documents and customer data for Canadian-bound faxes remains in Canada. |
| Support | NTT's Global Integrated Operations Centre provides English-language support 24 hours a day, 365 days a year for NTT-controlled service elements. | The product page lists separate technical-support numbers for TELUS Cloud Fax and the eFax Corporate-powered service. |
| Virtual fax number | Yes | Yes |
| What it does | NTT Cloud Fax handles inbound and outbound faxes and delivers them through email attachments for management and archiving. | TELUS Cloud Fax replaces fax machines, servers, toner, paper and dedicated fax lines with cloud faxing through email. |
Plans
NTT Cloud Fax
- Cloud Fax Service - Per LinePrice not published
- Cloud Fax Service - Additional UserPrice not published
- Outbound faxes - Pay-as-you-goPriced on request
- Pay-as-you-go outbound faxPriced on request
TELUS Cloud Fax
- Single fax number$14.95, paid once
- Setup feePrice not published
In their own words
NTT Cloud Fax
NTT Cloud Fax is a paid web service that gives organizations a virtual fax number and handles inbound and outbound faxes through email. Users can send documents as email attachments, in the message body, or both, and receive incoming faxes as PDF attachments. Supported outgoing files include DOC, PDF, XLS, PPT, and TXT, with notices for successful or failed delivery. The service works with Microsoft Exchange or Gmail through an SMTP connector and does not support analogue fax devices. Incoming handling detects T.38 and T.30 protocols. Each line includes five outgoing fax email addresses by default; fax blasting, junk faxing, spam, broadcast fax, and other high-volume sending are prohibited. Listed destinations include the United States, United Kingdom, Australia, Canada, and Japan, while other destinations are charged per minute. NTT describes AES-256 encryption for personal data stored at rest longer than one hour and redundant high-availability clusters with stateful failover. Support is available in English 24/7 for elements under NTT control. Pricing is on request, with monthly line charges and per-minute overage billing.
TELUS Cloud Fax
TELUS Cloud Fax is a cloud-based service for organizations that send and receive faxes by email. The Single fax number plan costs $14.95 a month and includes one local or toll-free number and 300 pages per month: 200 inbound and 100 outbound. Setup costs $12.95 one time, and each additional page costs $0.12. To send a fax, users attach a document to an email and enter the recipient's fax number. Incoming faxes arrive as PDF email attachments, and customers can keep existing fax numbers. TELUS says the service works with all email platforms and supports international faxing. Its page names SAP and Salesforce.com as examples of integrations available through a Fax API. TELUS says it uses advanced security technologies, that Canadian-bound faxing keeps customer data in Canada, and that complete audit trails help with data privacy regulations. The service has a 99.5% uptime objective. Platforms listed include web, Android, iOS, macOS, and Windows. TELUS describes it as suitable for organizations of all sizes and says it requires no fax machines, fax servers, or dedicated fax lines.