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TELUS Cloud Fax

telus.com

From $14.95/mo WebWindowsmacOSiOSAndroidAPI
Visit telus.com
Spec score 8.9 #8 of 103 in Online Fax Services

What it is

TELUS Cloud Fax is a cloud-based service for organizations that send and receive faxes by email. The Single fax number plan costs $14.95 a month and includes one local or toll-free number and 300 pages per month: 200 inbound and 100 outbound. Setup costs $12.95 one time, and each additional page costs $0.12. To send a fax, users attach a document to an email and enter the recipient's fax number. Incoming faxes arrive as PDF email attachments, and customers can keep existing fax numbers. TELUS says the service works with all email platforms and supports international faxing. Its page names SAP and Salesforce.com as examples of integrations available through a Fax API. TELUS says it uses advanced security technologies, that Canadian-bound faxing keeps customer data in Canada, and that complete audit trails help with data privacy regulations. The service has a 99.5% uptime objective. Platforms listed include web, Android, iOS, macOS, and Windows. TELUS describes it as suitable for organizations of all sizes and says it requires no fax machines, fax servers, or dedicated fax lines.

Spec sheet

What it does
TELUS Cloud Fax replaces fax machines, servers, toner, paper and dedicated fax lines with cloud faxing through email.Read 14 Oct 2026 · telus.com
Intended users
TELUS describes Cloud Fax as suitable for organizations of all sizes and says it requires no fax machines, fax servers, or dedicated fax lines.Read 7 Oct 2026 · telus.com
Free plan
NoRead 20 Sep 2026 · telus.com
Integrations
The page names SAP and Salesforce.com as example application integrations available via a Fax API.Read 7 Oct 2026 · telus.com
Security
TELUS says advanced security technologies protect documents and customer data for Canadian-bound faxes remains in Canada.Read 14 Oct 2026 · telus.com
Support
The product page lists separate technical-support numbers for TELUS Cloud Fax and the eFax Corporate-powered service.Read 14 Oct 2026 · telus.com
Headquarters
British Columbia, CanadaRead 28 Sep 2026 · telus.com
Admin API
The partner API includes account provisioning, number management and authorization-management functions.Read 14 Oct 2026 · efax.com
API capabilities
The partner API supports secure send/receive, image and metadata downloads, webhooks, search, retrieval and deletion of faxes.Read 14 Oct 2026 · efax.com
API function
The Fax API is intended to connect Cloud Fax with business applications and workflows.Read 14 Oct 2026 · telus.com
API standard
eFax Corporate documents describe a RESTful enterprise fax API for high-volume application integration.Read 14 Oct 2026 · efax.com
Audit trails
The product provides complete audit trails to help customers meet data-privacy requirements.Read 14 Oct 2026 · telus.com
Audit trails and uptime
The service provides complete audit trails to help meet data privacy regulations and has a 99.5% uptime objective.Read 7 Oct 2026 · telus.com
Availability objective
TELUS publishes a 99.5% uptime objective for Cloud Fax.Read 14 Oct 2026 · telus.com
Company headquarters and size
LinkedIn lists Vancouver, British Columbia headquarters and 10,001+ employees.Read 14 Oct 2026 · linkedin.com
Company incorporation
TELUS filings state the company was incorporated in British Columbia on October 26, 1998 as BCT.TELUS Communications Inc.Read 14 Oct 2026 · sec.gov
Company status
Crunchbase lists TELUS as an active, for-profit public company trading as TU on the NYSE.Read 14 Oct 2026 · crunchbase.com
Developer documentation
The eFax API provides a private documentation portal and sandbox, with OAuth2 token authentication described in its datasheet.Read 14 Oct 2026 · enterprise.efax.com
Email compatibility
The service is described as compatible with all email platforms.Read 14 Oct 2026 · telus.com
Encryption and compliance
eFax Corporate describes TLS 1.2 transmission encryption, AES-256 storage encryption and HITRUST CSF certification for its enterprise API.Read 14 Oct 2026 · efaxcorporate.com.au
Enterprise offering
Enterprise solutions are offered for shared pages, high monthly page volumes, production fax needs, additional security or compliance, integrations, and other custom needs.Read 7 Oct 2026 · telus.com
Fax numbers
Customers receive dedicated local or toll-free numbers and may retain existing fax numbers.Read 14 Oct 2026 · telus.com
Inbound faxing
YesRead 20 Sep 2026 · telus.com
International faxing
YesRead 20 Sep 2026 · telus.com
International use
TELUS states that users can send and receive faxes from anywhere in the world.Read 14 Oct 2026 · telus.com
Larger plans
TELUS asks customers to contact it for plans needing 5 to 10 or more fax numbers, shared pages, extra security or compliance, workflow integrations, or custom needs.Read 7 Oct 2026 · telus.com
Legal name
Crunchbase identifies the legal name as TELUS Corporation.Read 14 Oct 2026 · crunchbase.com
Limit: review coverage
G2 lists TELUS Cloud Fax with zero user reviews, so that directory provides no customer-rating evidence.Read 14 Oct 2026 · g2.com
Monthly page allowance
300Read 20 Sep 2026 · telus.com
Named integrations
TELUS names SAP and Salesforce.com as application integrations available through its Fax API.Read 14 Oct 2026 · telus.com
Partner infrastructure
TELUS collateral says Cloud Fax is provided in partnership with eFax Corporate.Read 14 Oct 2026 · cdn.business.telus.digital
Partner scale claim
The eFax Corporate collateral associated with the service claims 22 million fax lines and millions of pages processed daily.Read 14 Oct 2026 · cdn.business.telus.digital
Rating on G2
No rating shown out of 5 from 0 reviewsRead 14 Oct 2026 · g2.com
Receive by email
Incoming faxes arrive as PDF attachments that can be opened on computers or other devices worldwide.Read 14 Oct 2026 · telus.com
Receive faxes
Incoming faxes arrive as PDF email attachments, and users receive a dedicated local or toll-free fax number; existing fax numbers can be kept.Read 7 Oct 2026 · telus.com
Sales response
TELUS says callback requests are targeted for a response within two business days.Read 14 Oct 2026 · telus.com
Sales support
TELUS lists Cloud Fax sales by phone at 1-877-352-0898, Monday to Friday, 9 a.m. to 5 p.m. EST, and says callback requests are answered within two business days.Read 7 Oct 2026 · telus.com
Scalability
Enterprise options cover multiple numbers, shared page pools, high page volumes and production faxing.Read 14 Oct 2026 · telus.com
SDKs
eFax Corporate offers Java SDK 2.0, .NET/COM SDK 2.4.5 and a Universal Implementation Kit.Read 14 Oct 2026 · enterprise.efax.com
Security and data location
TELUS says advanced security technologies protect documents and customer data stays in Canada during Canadian-bound faxing.Read 7 Oct 2026 · telus.com
Send by email
Users send a fax by attaching a document to an email and entering the recipient's fax number.Read 14 Oct 2026 · telus.com
Send faxes
To send a fax, attach a document to an email and enter the recipient’s fax number.Read 7 Oct 2026 · telus.com
Technical support
The page lists existing-customer technical support numbers: 1-877-638-5940 for TELUS Cloud Fax and 1-888-501-4880 for the eFax Corporate-powered service.Read 7 Oct 2026 · telus.com
Virtual fax number
YesRead 20 Sep 2026 · telus.com
Workflow integration
TELUS says Cloud Fax integrates into existing workflows and processes without hardware or software requirements.Read 14 Oct 2026 · telus.com

Plans and prices

Single fax number $14.95 a month plus $12.95 one-time setup fee 1 local or toll-free fax number · 300 pages/month (200 inbound · 100 outbound) · $0.12 per additional page Read 14 Oct 2026 · telus.com
Setup fee Price not published Read 20 Sep 2026 · telus.com

Every TELUS Cloud Fax plan and price →

Strong points and limits

Strong points

  • One local or toll-free fax number.
  • Supports international faxing.
  • Incoming faxes arrive as PDF email attachments.
  • Works with all email platforms, according to TELUS.
  • Platforms include web, Android, iOS, macOS, and Windows.

Limits

  • 300 pages per month on the single-number plan.
  • Additional pages cost $0.12 each.
  • $12.95 one-time setup charge.
  • No free plan or free trial.

Who it suits

It suits organizations that need to send and receive faxes through email across web and mobile platforms. The stated page allocation and additional-page charge are important for teams estimating monthly fax volume.

Verdict

TELUS Cloud Fax replaces fax machines and dedicated lines with email-based sending and receiving, with a defined monthly page allowance. The one-time setup charge and per-page overage cost are worth accounting for alongside the monthly price.

Where Specifiction places it

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