Consensus Cloud Fax

Spec sheet

What it does

Consensus Cloud Fax, marketed as eFax and eFax Corporate, sends and receives faxes through web, email, mobile and API channels without on-premises fax machines.Read 15 Oct 2026 · enterprise.efax.com

Deployment

AWS Marketplace lists eFax Corporate as SaaS deployed on AWS rather than customer self-hosted software.Read 15 Oct 2026 · aws.amazon.com

Free plan

NoRead 20 Sep 2026 · consensus.com

Integrations

Consensus lists integrations or partnerships involving Salesforce, NextGen Healthcare, Verizon One Talk, AWS Marketplace, Hyland, Windstream and Secure Exchange Solutions.Read 15 Oct 2026 · consensus.com

Mobile apps

Consensus offers iOS and Android apps for sending and receiving faxes.Read 15 Oct 2026 · efax.com

Security

eFax Corporate states that transmissions use TLS 1.2, stored files use AES 256-bit encryption, and audit trails support regulated workflows.Read 15 Oct 2026 · efax.com

Compliance

eFax Corporate states compliance support for HIPAA, SOX, GLBA, PCI-DSS and FERPA and identifies HITRUST CSF certification.Read 15 Oct 2026 · efax.com

Headquarters

Los Angeles, California, USARead 28 Sep 2026 · consensus.com

AI processing

Consensus offers NLP and AI functions that extract clinical details from unstructured faxes and populate EHR systems.Read 15 Oct 2026 · efax.com

API authentication

The API documentation states support for OAuth 2.0 token authentication.Read 15 Oct 2026 · efax.com

API availability

Enterprise API access is sales-led and the page directs developers to contact sales.Read 15 Oct 2026 · efax.com

API capabilities

The API supports fax transmission, image and metadata downloads, webhooks, fax search/retrieval/deletion, user provisioning, number management and authorization management.Read 15 Oct 2026 · efax.com

API type

The eFax Enterprise API is a standards-based REST API intended for high-volume regulated faxing.Read 15 Oct 2026 · efax.com

Cloud fax model

Incoming faxes are converted to PDF, TIFF or EFX attachments and delivered to employees by email.Read 15 Oct 2026 · enterprise.efax.com

Company legal name

Crunchbase identifies the legal entity as Consensus Cloud Solutions, Inc.Read 15 Oct 2026 · crunchbase.com

Compliance support

hipaaRead 20 Sep 2026 · consensus.com

Desktop access

A desktop application lets users send faxes from a PC without a traditional fax machine.Read 15 Oct 2026 · efax.com

Digital signatures

The service supports electronic signatures and automated form filling for fax workflows.Read 15 Oct 2026 · consensus.com

Email faxing

Users can send a fax by emailing attachments to a destination number followed by @efaxsend.com.Read 15 Oct 2026 · enterprise.efax.com

Enterprise pricing

AWS Marketplace says Corporate pricing is contract-based with usage charges for overages and lists standard pages at $0.10 each.Read 15 Oct 2026 · aws.amazon.com

Healthcare interoperability

The portfolio includes Direct Secure Messaging, EHR/EMR integration, real-time event notifications and FHIR/HL7 data conversion.Read 15 Oct 2026 · efax.com

Identity controls

Consensus says its cloud fax application verifies user identity and supports two-step verification.Read 15 Oct 2026 · consensus.com

Inbound faxing

YesRead 20 Sep 2026 · consensus.com

International faxing

YesRead 20 Sep 2026 · consensus.com

Limit: cancellation and billing

Trustpilot and Google Play reviewers report difficulty cancelling subscriptions, unexpected renewals or billing problems.Read 15 Oct 2026 · trustpilot.com

Limit: interface

Reviewers describe the web interface as dated or clunky, especially for searching and managing large fax volumes.Read 15 Oct 2026 · gartner.com

Limit: mobile reliability

Google Play reviews mention account suspension or cancellation errors and occasional app or browser fax failures.Read 15 Oct 2026 · play.google.com

Limit: retention

A Capterra reviewer wanted fax archives retained longer than 90 days.Read 15 Oct 2026 · getapp.com

Limit: support and integrations

A Gartner reviewer reports inadequate support and inability to complete Azure AD or Entra integration.Read 15 Oct 2026 · gartner.com

Monthly page allowance

200Read 20 Sep 2026 · consensus.com

Multiple recipients

The service can send one fax to multiple recipients.Read 15 Oct 2026 · efax.com

Praise: convenience

Independent reviewers repeatedly praise sending and receiving faxes through email or web access without maintaining a physical fax machine.Read 15 Oct 2026 · getapp.com

Praise: reliability

Gartner reviewers describe eFax as reliable, easy to use and effective for email-based fax workflows.Read 15 Oct 2026 · gartner.com

Praise: support

Trustpilot review summaries frequently commend support representatives for being helpful, patient and quick to resolve technical issues.Read 15 Oct 2026 · trustpilot.com

Rating on Apple App Store

The eFax iOS app is rated 4.8 out of 5 from 50 ratings.Read 15 Oct 2026 · apps.apple.com

Rating on Capterra

eFax is rated 4.0 out of 5 from 70 reviews.Read 15 Oct 2026 · capterra.com

Rating on G2

eFax Online Fax Service is rated 4.5 out of 5 from 233 reviews.Read 15 Oct 2026 · g2.com

Rating on Gartner Peer Insights

eFax is rated 3.8 out of 5 from 5 ratings.Read 15 Oct 2026 · gartner.com

Rating on GetApp

eFax is rated 4.0 out of 5 from 70 reviews.Read 15 Oct 2026 · getapp.com

Rating on Google Play

The eFax Android app is rated 4.1 out of 5 from 15.2 thousand reviews.Read 15 Oct 2026 · play.google.com

Rating on Google Play Corporate app

The eFax Corporate Android app is rated 3.5 out of 5 from 16 reviews.Read 15 Oct 2026 · play.google.com

Rating on Software Advice

eFax is rated 4.0 out of 5 from 69 reviews.Read 15 Oct 2026 · softwareadvice.com

Rating on Trustpilot

eFax has a TrustScore of 4.3 out of 5 from 2,371 reviews.Read 15 Oct 2026 · trustpilot.com

SDK and documentation

Official API material lists Python, Java and C# compatibility and links to private documentation and a sandbox.Read 15 Oct 2026 · efax.com

Searchable storage

Every eFax plan includes online storage and searchable fax retrieval.Read 15 Oct 2026 · efax.com

Uptime claim

The API page advertises 99.9% uptime.Read 15 Oct 2026 · efax.com

Users included

1Read 20 Sep 2026 · consensus.com

Virtual fax number

YesRead 20 Sep 2026 · consensus.com

Plans and prices

Every Consensus Cloud Fax plan and price →

Where Specifiction places it

• Presales Software#1 of 269.2
• Online Fax Services#5 of 1039.1
• Online fax services#12 of 1028.9