Odyssee Field Service vs Workiz
Odyssee Field Service
wello.solutions
Workiz
workiz.comSide by side
| Figure | Odyssee Field Service | Workiz |
|---|---|---|
| Price from | €22/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 9 | 3 |
| Spec score · Field Service Management Software | 9.2 (#2) | 8.7 (#16) |
| Customer portal | Advanced and higher plans provide a web customer portal and service desk for communication and requests. | Yes |
| Founded | 2008 | 2015 |
| Free plan | No | No |
| Headquarters | Brussels, Belgium | San Diego, California, United States |
| Integrations | Published integrations include Microsoft Business Central, SAP Business One, TESTO, VEKA, Zapier, AFAS, Exact Online, Odoo, Make and open APIs. | Listed integrations include QuickBooks, Reserve with Google, Google Calendar, Yelp, Thumbtack, Angi, Linxup, Zapier, CompanyCam, JB Warranties, Sunbit, Wisetack, Dispatch.me, NiceJob, SearchKings, Nexa, Mailchimp and AnswerConnect. |
| Mobile app | The technician app supports offline access, work-order execution, and customer signatures. | The mobile app gives technicians job details, customer records, service history, schedules, call history and timesheets, including limited-connectivity use. |
| Rating on Apple App Store | 4.3 out of 5 from 6 ratings | 4.6 out of 5 from 2.2K ratings. |
| Rating on Capterra | 4.8 out of 5 from 9 reviews | 4.4 out of 5 from 218 reviews. |
| Rating on G2 | 4.7 out of 5 from 3 reviews | 4.7 out of 5 from 244 reviews, based on the displayed star-count distribution. |
| Rating on GetApp | 4.8 out of 5 from 9 reviews | 4.4 out of 5 from 218 reviews. |
| Support | Support channels listed include live chat, email, tickets, knowledge-base articles, phone support and customer-success assistance during trials. | Support is offered through help-center chat, email at [email protected] and phone at (855) 790-7363; paid accounts receive a customer-success manager. |
| What it does | Wello Solutions, formerly Odyssee Field Service, manages installation, maintenance and repair operations with equipment records, work orders, planning, mobile execution and reports. | Workiz is a cloud field-service-management platform for scheduling, dispatching, invoicing, payments, communications and customer management. |
Plans
Odyssee Field Service
- Essential€35 a month
- Advanced€59 a month
- Expert€89 a month
- Start€22 a month
- Advanced€39 a month
- Professional€59 a month
- EnterprisePriced on request
- Enterprise AIPriced on request
- UltimatePriced on request
In their own words
Odyssee Field Service
Odyssee Field Service, presented as Wello Solutions, is field service management software for companies handling installation, maintenance, and repair. Teams can create, assign, track, and complete work orders with service reports. Scheduling includes drag-and-drop and provisional planning, recurring schedules, technician and work-order geolocation, routing, and travel-time information. The technician app supports offline work-order execution and customer signatures. The software is listed for Android, iOS, web, and Windows, and includes vehicle dispatch, territory management, board schedule views, and live location tracking. Wello describes a documented API and more than 3,000 no-code integrations through Zapier; a described case connects it with Odoo. Listed safeguards include SSL encryption, Microsoft Azure hosting, and regular assessments by third-party security firms. Plans require a minimum of three users. Essential is €35/user/mo and Advanced is €59/user/mo; Expert is €89/user/mo when billed annually. A free trial is available, but there is no free plan.