Olo Ordering vs Otter
Olo Ordering
olo.com
Otter
tryotter.comSide by side
| Figure | Olo Ordering | Otter |
|---|---|---|
| Price from | — | $79/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 0 | 3 |
| Spec score · Restaurant Order Management Software | 7.7 (#4) | 7.4 (#9) |
| Spec score · Online Ordering Software | 7.6 (#16) | 7.3 (#19) |
| Spec score · Food Delivery Software | 7.6 (#18) | 7.3 (#21) |
| Integrations | Olo says it has more than 400 integration partners for restaurant technology. | Otter lists integrations across POS, online ordering, couriers, labor, inventory, virtual brands, gift cards and payments, including Uber Eats, DoorDash, Toast, Square and Stripe. |
| Menu management | Restaurants can manage menus for all digital channels from a centralized system. | Otter says operators can update menus once and apply changes across channels. |
| Centralized reporting | Olo provides centralized reporting and menu management through a single dashboard. | Otter says its reports show sales, trends and performance in real time. |
| Security | Olo's security policy describes encryption of personally identifiable information in transit over public networks and states that Olo will maintain PCI DSS compliance. | Otter's privacy policy says it has technical and physical safeguards to help protect personal data, while noting that no storage or transmission method is completely secure. |
| Support | Olo directs current customers who need support to its support channel and Help Center. | Otter advertises 24/7 support, and its Help Center offers live chat and text support at +1 (888) 681-8837. |
Plans
In their own words
Olo Ordering
Olo Ordering helps restaurants take direct digital orders through websites and branded mobile apps, including delivery orders. Restaurants can use its customizable white-label ordering engine or integrate a custom front end, while managing menus for digital channels from a centralized system. A single dashboard provides menu management and reporting. Ordering supports pickup, delivery, curbside, and other handoff modes, as well as POS integration. Features include AI-powered suggestions, smart cross-sells, local favorites, passwordless sign-in and checkout, order throttling, and customizable capacity rules. Olo says restaurants retain full ownership of guest data and lists more than 400 integration partners. Its platform includes an API and webhook library. Olo reports serving more than 90,000 restaurants, processing over 3.5 million orders each day, and having 1.4 million daily average users. The page reports 99.99% uptime and 186% higher conversion compared with food and beverage averages. Pricing is on request, and the provided pricing page returns a Page Not Found message.