Olo Ordering vs UrbanPiper
Olo Ordering
olo.com
UrbanPiper
urbanpiper.comSide by side
| Figure | Olo Ordering | UrbanPiper |
|---|---|---|
| Price from | — | £79/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 0 | 2 |
| Spec score · Restaurant Order Management Software | 7.7 (#4) | 7.8 (#3) |
| Spec score · Restaurant Online Ordering Software | 8.0 (#44) | 8.5 (#21) |
| Spec score · Online Ordering Software | 7.6 (#16) | 7.7 (#14) |
| Spec score · Food Delivery Software | 7.6 (#18) | 7.7 (#16) |
| Founded | 2005 | 2016 |
| Headquarters | New York, New York, United States | UrbanPiper identifies Bengaluru as its headquarters. |
| Integrations | Olo says it has more than 400 integration partners for restaurant technology. | UrbanPiper lists POS systems, fulfillment services, delivery platforms, and online ordering integrations, including Deliveroo, DoorDash, and Careem. |
| POS connections | Olo says Ordering connects with popular POS systems, including Oracle Simphony, NCR Aloha, Toast, Square, and Qu POS. | UrbanPiper says it supports more than 250 POS and delivery platform integrations. |
| Purpose | Olo Ordering is a digital ordering platform for restaurant brands to handle their online ordering needs. | UrbanPiper connects restaurants’ existing POS systems to ordering channels and delivery platforms so orders can be managed from one place. |
| Security | Olo's security policy describes encryption of personally identifiable information in transit over public networks and states that Olo will maintain PCI DSS compliance. | UrbanPiper says it is SOC 2 Type 2 certified and cites existing ISO and GDPR compliance. |
| Support | Olo directs current customers who need support to its support channel and Help Center. | The company lists support by email and WhatsApp and describes support teams across multiple regions. |
Plans
In their own words
Olo Ordering
Olo Ordering helps restaurants take direct digital orders through websites and branded mobile apps, including delivery orders. Restaurants can use its customizable white-label ordering engine or integrate a custom front end, while managing menus for digital channels from a centralized system. A single dashboard provides menu management and reporting. Ordering supports pickup, delivery, curbside, and other handoff modes, as well as POS integration. Features include AI-powered suggestions, smart cross-sells, local favorites, passwordless sign-in and checkout, order throttling, and customizable capacity rules. Olo says restaurants retain full ownership of guest data and lists more than 400 integration partners. Its platform includes an API and webhook library. Olo reports serving more than 90,000 restaurants, processing over 3.5 million orders each day, and having 1.4 million daily average users. The page reports 99.99% uptime and 186% higher conversion compared with food and beverage averages. Pricing is on request, and the provided pricing page returns a Page Not Found message.
UrbanPiper
UrbanPiper connects restaurants’ existing POS systems with ordering channels and delivery platforms so orders can be managed in one place. Its web-based Hub includes order management, menu and stock tools, store controls, analytics, reporting, payment reconciliation, and multi-store control; it can be added to an existing POS without additional hardware. Orderline AI answers customer calls, takes orders, handles reservations and questions, then sends orders to the POS. Meraki provides branded online ordering websites and apps connected to a restaurant’s POS, with no aggregator commission on direct orders. The company lists more than 250 POS and delivery platform integrations, including Deliveroo, DoorDash, and Careem. UrbanPiper says restaurants typically go live within 7–14 working days, depending on POS and delivery-platform count. Hub is listed at £79 a month, with unlimited orders and no per-order charges, setup fee, or additional costs. Pricing may depend on scale, order volumes, locations, integrations, and products; a free trial is available.