Omnivore vs Salesforce Order Management
Omnivore
omnivore.com.auSalesforce Order Management
salesforce.comSide by side
| Figure | Omnivore | Salesforce Order Management |
|---|---|---|
| Price from | $0.80/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 4 | 6 |
| Spec score · Multichannel Ecommerce Software | 7.6 (#59) | 8.5 (#8) |
| Integrations | Direct ecommerce integrations listed include Shopify, Magento, BigCommerce, WooCommerce and Maropost; custom connections and APIs are also offered. | Salesforce lists native Service Cloud integration, B2C and B2B Commerce preintegration, payment and tax gateways, shipping aggregators, AppExchange apps, and MuleSoft or partner integrations. |
| Support | Email and live chat support is available Monday to Friday, 8am to 6pm AEST, with emergency monitoring outside those hours. | The Standard Success Plan is included in all licenses and provides access to knowledge articles, documentation, Trailhead, and the Trailblazer Community. |
| What it does | Omnivore connects retailers’ products, inventory, pricing and orders with marketplaces and affiliate feeds. | Salesforce Order Management centralizes order capture, fulfillment, shipping, payments, invoicing, servicing, cancellations, returns, exchanges, refunds, and reshipments. |
Plans
Salesforce Order Management
- Order VisibilityPrice not published
- Order VisibilityPriced on request
- GrowthPrice not published
- GrowthPriced on request
- Salesforce Order Management — GrowthPriced on request
- Salesforce Order Management — Order VisibilityPriced on request
In their own words
Salesforce Order Management
Salesforce Order Management manages orders through fulfillment and post-purchase service across B2B Commerce, B2C Commerce, and other channels. Its tools cover order visibility, routing, inventory, delivery estimates, fulfillment workflows, and returns. Agentic Order Routing can help resolve fulfillment exceptions and select fulfillment paths; Agentic Order Support provides self-service for order status, cancellations, and returns. Service agents can view order history, customer records, payment terms, and service tools together, and can complete customer transactions from the service console. Distributed Order Management provides drag-and-drop workflows, including starts from prebuilt supply chain workflows. Delivery estimates can use inventory, sourcing locations, and carrier transit times, and appear on product pages and checkout. Inventory availability can also appear on product detail pages and channels such as web-based chat. Salesforce lists prebuilt Commerce Cloud integration, Service Cloud integration, and B2C and B2B Commerce preintegration. It is a paid product with pricing on request and no free plan.