OnSight RVX vs Surfly
OnSight RVX
hostcomm.net
Surfly
surfly.comSide by side
| Figure | OnSight RVX | Surfly |
|---|---|---|
| Price from | $29/mo | Free |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 1 |
| Spec score · Video Customer Support Software | 8.2 (#9) | 8.2 (#10) |
| Company history | Hostcomm says OnSight remote visual assistance has been in production since 2014. | Surfly says it was born in 2012 after founder Nicholas Piël identified co-browsing as a way to improve remote tech support. |
| Founded | 2004 | 2012 |
| Integrations | The page lists Simpro, Talkdesk, Persona, and a REST API with webhooks; it says API and webhooks are on the Enterprise plan. | Surfly lists integrations with Salesforce, Zendesk, Cisco Finesse, NICE CXone, and Amazon Connect, along with JavaScript and REST APIs. |
| Purpose | OnSight RVX lets an expert see through a customer’s or field worker’s phone camera in real time and guide them remotely. | Surfly adds real-time universal co-browsing to websites, platforms, and apps so people can collaborate in a shared web session. |
| Support | Hostcomm says it replies to product questions within one business day and offers phone support. | Existing customers can contact [email protected], and Surfly says it aims to respond to general contact requests within 48 hours. |
Plans
In their own words
OnSight RVX
OnSight RVX has no write-up on Specifiction yet; its figures are above.
Surfly
Surfly adds real-time co-browsing to websites, platforms, and apps, letting participants collaborate in a shared web session. Participants join through a browser without installing plugins or downloading software. The collaboration tools include video calls, e-signatures, annotations, control switching, and masking for fields or page elements. Surfly lists integrations with Salesforce, Zendesk, Cisco Finesse, NICE CXone, and Amazon Connect, plus JavaScript and REST APIs, an embed API, and webhooks. Deployment options include public cloud, private cloud, and on-premise, with on-premise sessions running on the customer's infrastructure. Surfly says it uses TLS 1.3 and SHA-256 encryption in transit and does not store personal or session data on disk. It describes itself as AICPA SOC compliant, ISO/IEC 27001 certified, and HIPAA compliant. A free plan allows five sessions per month; paid plans have unlimited sessions. A 14-day trial is available, but starting it involves a demo and help from Surfly's team. Social media sites including Twitter, Facebook, Instagram, and YouTube are restricted on the free plan and trial.