OpenGov ERP vs SeeClickFix 311 CRM
OpenGov ERP
opengov.comSeeClickFix 311 CRM
seeclickfix.comSide by side
| Figure | OpenGov ERP | SeeClickFix 311 CRM |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 1 | 1 |
| Spec score · Government Software | 7.4 (#5) | 7.8 (#3) |
| Headquarters | San Francisco, California, United States | Manhattan, Kansas, United States |
| Purpose | OpenGov ERP is an AI-powered enterprise resource planning platform built for government that connects financial management, budgeting, procurement, payroll, and other functions. | SeeClickFix 311 CRM helps local governments manage, respond to, and resolve resident service requests and inquiries. |
| Security | OpenGov states that ERP is SOC 2 compliant and includes role-based access controls and full audit logs. | SeeClickFix states that it updates server software, monitors vulnerability announcements, restricts engineer access, uses firewalls, and supports SSL encryption. |
Plans
In their own words
OpenGov ERP
OpenGov ERP has no write-up on Specifiction yet; its figures are above.
SeeClickFix 311 CRM
SeeClickFix 311 CRM is a cloud service for local governments handling resident service requests and inquiries. Residents can submit requests through a mobile app, web portal, chatbot, or phone call; submissions enter a shared inbox for staff. Staff can route cases by location and category, merge duplicate requests, and use collaborative workflows to track resolution. The platform provides automated status updates, request tracking, and two-way resident communication. It includes case management, multichannel outreach, and more than 20 API-driven integrations covering asset management, code enforcement, GIS, and customer service. Open311 and SeeClickFix APIv2 are available, while private organizational API access may require a separate license. The APIs do not use webhooks, and custom API development or consultation is not provided. Organization members can open CRM features from the mobile app in a mobile browser. The Starter Package supports up to five user licenses. Pricing is custom and supplied after discussing organizational needs.