OpenNMS vs RightITnow ECM

OpenNMS is an open-source platform for monitoring faults, performance, traffic, and alarms across local and distributed networks. Horizon is the free community distribution with the newest features; Meridian is the stable subscription version. Data collection supports SNMP, JSON, WinRM, XML, SQL, JMX, SFTP, FTP, JDBC, HTTP, HTTPS, VMware, WS-Management, and Prometheus. Traffic monitoring handles NetFlow v.5/9, IPFIX, and sFlow, with stated capacity above 300,000 flows per second. Minions extend monitoring to remote devices and services, including locations behind firewalls or NAT through ActiveMQ or Apache Kafka. Integrations include email, Slack, Mattermost, scripts or webhooks, Jira, Remedy, TSRM, Grafana, and a REST API. Grafana views can show alarms, outages, KPIs, NetFlow, and data from multiple instances. The software supports API, Linux, self-hosted, and web deployments. Horizon is free; Meridian plans range from $6,000 a year to $66,000 a year, with larger deployments priced on request.

RightITnow ECM turns events from monitoring tools into root-cause incidents and gives NOC operators and managers a shared view. Configurable rules deduplicate, suppress, and group related alerts. A live dependency graph combines discovered topology with a CMDB and highlights critical paths to show cause and impact. Historical Trends tracks alert volume over 7-day, 30-day, 90-day, and one-year periods, with REST API export. The platform lists 50+ connectors, including SolarWinds, Nagios, Zabbix, Dynatrace, Datadog, AWS, Azure, Google Cloud, and ServiceNow. It supports bidirectional ticket integration with ServiceNow, Jira Software 9.x and Cloud, and BMC. Workflows can trigger remediation scripts, acknowledgements, or escalations when incidents open or clear; AI Incident Narrator creates plain-language summaries. ECM runs as a cloud service or on premises, with dedicated nodes available across Azure, AWS, and Google Cloud. Its iOS app lets on-call engineers receive and manage incidents. The free tier costs nothing for up to 100 managed entities; paid pricing is quote based on entity count, with no per-event licensing. A 45-day trial is listed.