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SPECIFICTION
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RightITnow ECM

rightitnow.com

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Spec score 7.9 #15 of 36 in Alert Management Software

What it is

RightITnow ECM turns events from monitoring tools into root-cause incidents and gives NOC operators and managers a shared view. Configurable rules deduplicate, suppress, and group related alerts. A live dependency graph combines discovered topology with a CMDB and highlights critical paths to show cause and impact. Historical Trends tracks alert volume over 7-day, 30-day, 90-day, and one-year periods, with REST API export. The platform lists 50+ connectors, including SolarWinds, Nagios, Zabbix, Dynatrace, Datadog, AWS, Azure, Google Cloud, and ServiceNow. It supports bidirectional ticket integration with ServiceNow, Jira Software 9.x and Cloud, and BMC. Workflows can trigger remediation scripts, acknowledgements, or escalations when incidents open or clear; AI Incident Narrator creates plain-language summaries. ECM runs as a cloud service or on premises, with dedicated nodes available across Azure, AWS, and Google Cloud. Its iOS app lets on-call engineers receive and manage incidents. The free tier costs nothing for up to 100 managed entities; paid pricing is quote based on entity count, with no per-event licensing. A 45-day trial is listed.

Spec sheet

Purpose
RightITnow ECM correlates events from monitoring tools into root-cause incidents and provides a shared NOC and management view.Read 8 Oct 2026 · rightitnow.com
Audience
The company lists financial services, MSPs and ISPs, government agencies, and IT consulting firms among industries using ECM.Read 8 Oct 2026 · rightitnow.com
Deployment
ECM is available as a cloud service or for on-premises deployment, with dedicated nodes also deployable across Azure, AWS, and Google Cloud.Read 8 Oct 2026 · rightitnow.com
Integrations
The platform lists 50+ connectors, including SolarWinds, Nagios, Zabbix, Zenoss, Dynatrace, Datadog, AWS, Azure, Google Cloud, and ServiceNow.Read 8 Oct 2026 · rightitnow.com
Headquarters
San Francisco, California, USARead 28 Sep 2026 · rightitnow.com
Founded
2013Read 28 Sep 2026 · rightitnow.com
AI summaries
AI Incident Narrator generates plain-language incident summaries for NOC operators, IT managers, and CIOs.Read 8 Oct 2026 · rightitnow.com
Analytics
Historical Trends tracks alert volume over 7-day, 30-day, 90-day, and one-year periods and can export through a REST API.Read 8 Oct 2026 · rightitnow.com
Anomaly detection
The product page says alerts can be exported to Elasticsearch Cloud for real-time anomaly detection and analysis of severity, priority, and source.Read 8 Oct 2026 · rightitnow.com
Automation
Automation workflows can trigger remediation scripts, acknowledgements, or escalations when incidents are created or cleared.Read 8 Oct 2026 · rightitnow.com
Company history
RightITnow says it was founded in January 2013.Read 8 Oct 2026 · rightitnow.com
Event correlation
It groups related alerts using configurable rules for deduplication, suppression, and grouping.Read 8 Oct 2026 · rightitnow.com
ITSM
ECM supports bidirectional ticket integration with ServiceNow, Jira Software 9.x and Jira Software Cloud, and BMC.Read 8 Oct 2026 · rightitnow.com
Language support
The Alert Console is available in English, French, and Japanese.Read 8 Oct 2026 · rightitnow.com
Mobile
The ECM iOS app lets on-call engineers receive alerts and acknowledge, escalate, or resolve incidents.Read 8 Oct 2026 · rightitnow.com
Topology
ECM builds a live dependency graph from discovered topology and a CMDB, with critical-path highlighting for cause and impact.Read 8 Oct 2026 · rightitnow.com

Plans and prices

Free tier Free Up to 100 managed entities Read 8 Oct 2026 · rightitnow.com
Paid plan Priced on request Quote based on entity count; no per-event licensing Read 8 Oct 2026 · rightitnow.com

Every RightITnow ECM plan and price →

Strong points and limits

Strong points

  • Configurable alert deduplication, suppression, and grouping
  • Live dependency graph highlights critical paths
  • 50+ listed monitoring and service connectors
  • Free tier supports up to 100 managed entities
  • iOS app supports incident acknowledgement and escalation

Limits

  • Paid pricing is quote based
  • Free tier limited to 100 managed entities
  • Alert Console supports English, French, and Japanese

Who it suits

ECM suits NOC teams, on-call engineers, and IT managers who need alert correlation, incident workflows, and a shared operational view. Listed industries include financial services, MSPs and ISPs, government agencies, and IT consulting firms.

Verdict

RightITnow ECM combines alert correlation, topology context, incident workflows, and ticket integration in cloud or on-premises deployments. Its free tier is capped at 100 managed entities, while paid pricing depends on entity count.

Where Specifiction places it

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