AlertOps vs RightITnow ECM
AlertOps
alertops.comRightITnow ECM
rightitnow.comSide by side
| Figure | AlertOps | RightITnow ECM |
|---|---|---|
| Price from | $8/mo | Free |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 2 |
| Spec score · Alert Management Software | 9.4 (#1) | 7.9 (#15) |
| Analytics | The platform reports alert volume, MTTA, MTTR, incident lifecycles, operations dashboards, and downloadable reports. | Historical Trends tracks alert volume over 7-day, 30-day, 90-day, and one-year periods and can export through a REST API. |
| Audience | AlertOps describes itself as built for multi-tool stacks, global teams, and incident response operations. | The company lists financial services, MSPs and ISPs, government agencies, and IT consulting firms among industries using ECM. |
| Automation | Workflow Automation can automate remediation, escalation, and communication workflows end-to-end. | Automation workflows can trigger remediation scripts, acknowledgements, or escalations when incidents are created or cleared. |
| Integrations | AlertOps advertises more than 200 pre-built integrations across monitoring, ITSM, DevOps, security, and collaboration tools. | The platform lists 50+ connectors, including SolarWinds, Nagios, Zabbix, Zenoss, Dynatrace, Datadog, AWS, Azure, Google Cloud, and ServiceNow. |
| Mobile | AlertOps says its mobile incident management provides full incident management capabilities on iOS and Android devices. | The ECM iOS app lets on-call engineers receive alerts and acknowledge, escalate, or resolve incidents. |
| Purpose | AlertOps is an incident orchestration platform for on-call management, alert routing, workflow automation, and stakeholder communication. | RightITnow ECM correlates events from monitoring tools into root-cause incidents and provides a shared NOC and management view. |
Plans
In their own words
AlertOps
AlertOps is an incident orchestration platform for on-call management, alert routing, workflow automation, and stakeholder communication. It supports multi-channel alerts, on-call schedules, live call routing, automated escalations, and incident response from detection through resolution. Workflow Automation can handle remediation, escalation, and communication workflows. OpsIQ correlates signals, automates triage, creates post-mortems, and recommends resolution actions; AlertOps says it can reduce noise by up to 68%. Its mobile incident management capabilities are available on iOS and Android. The service lists more than 150 pre-built connectors and can connect other systems through email, REST API, or webhooks. The free plan is free for up to five users, with basic alert routing and three escalation policies. Standard is listed at $8 a month per user with yearly billing; Premium at 18.00 USD and Enterprise at $28 a month per user, each with yearly billing. Paid plans have a 14-day trial without a credit card. Listed controls include SSO, enforced MFA, and role-based access.
RightITnow ECM
RightITnow ECM turns events from monitoring tools into root-cause incidents and gives NOC operators and managers a shared view. Configurable rules deduplicate, suppress, and group related alerts. A live dependency graph combines discovered topology with a CMDB and highlights critical paths to show cause and impact. Historical Trends tracks alert volume over 7-day, 30-day, 90-day, and one-year periods, with REST API export. The platform lists 50+ connectors, including SolarWinds, Nagios, Zabbix, Dynatrace, Datadog, AWS, Azure, Google Cloud, and ServiceNow. It supports bidirectional ticket integration with ServiceNow, Jira Software 9.x and Cloud, and BMC. Workflows can trigger remediation scripts, acknowledgements, or escalations when incidents open or clear; AI Incident Narrator creates plain-language summaries. ECM runs as a cloud service or on premises, with dedicated nodes available across Azure, AWS, and Google Cloud. Its iOS app lets on-call engineers receive and manage incidents. The free tier costs nothing for up to 100 managed entities; paid pricing is quote based on entity count, with no per-event licensing. A 45-day trial is listed.