OpenReplay vs Smartlook
OpenReplay
openreplay.com
Smartlook
smartlook.comSide by side
| Figure | OpenReplay | Smartlook |
|---|---|---|
| Price from | Free | Free |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 4 | 1 |
| Spec score · Heatmap and session replay tools | 9.1 (#6) | 8.3 (#27) |
| Spec score · Session Recording Software | 8.7 (#9) | 7.7 (#25) |
| Spec score · Behavior Analytics | 8.7 (#8) | 7.7 (#19) |
| Spec score · Visitor Behavior Intelligence Software | 8.7 (#8) | 7.7 (#20) |
| Spec score · Session Replay Software | 8.7 (#11) | 7.7 (#24) |
| Free plan | Yes | Yes |
| Integrations | OpenReplay can pull backend logs from Sentry and Datadog, connect Redux and Vuex state libraries, and create Jira or GitHub tickets while sharing through Slack. | Listed integrations include Google Firebase, HubSpot, Salesforce, Segment, Slack, Intercom, Jira, Mixpanel, Sentry, and Zapier. |
| Mobile capture | Yes | Yes |
| Rage-click detection | Yes | Yes |
| Session recordings | Yes | Session recordings let teams review user sessions and filter to find important moments. |
| Support | The Open-Source plan provides community support through GitHub and Slack, while Enterprise includes dedicated support and onboarding architecture services. | Smartlook says online support continues until 31 August 2027 and self support documentation remains until decommissioning. |
Plans
OpenReplay
- Open-SourceFree
- ServerlessPrice not published
- Dedicated$199 a month
- EnterprisePriced on request
In their own words
OpenReplay
OpenReplay has no write-up on Specifiction yet; its figures are above.
Smartlook
Smartlook combines session recordings with event-based analytics for websites and mobile apps. It supports web, iOS, Android, and an API. Funnels identify where users leave, while heatmaps show clicks and scrolling; rage-click detection and mobile capture are also available. Mobile crash reports connect a crash with the recording and preceding events. Smartlook says its SDKs automatically mask passwords, numbers, and form contents in recordings. Its listed security measures include SSL/TLS transfer encryption, AWS infrastructure, and a Data Protection Officer. Integrations include Google Firebase, HubSpot, Salesforce, Segment, Slack, Intercom, Jira, Mixpanel, Sentry, and Zapier. The free plan costs nothing, subject to limitations, and allows 20 REST API requests per hour. New paid plans have not been available since 31 May 2026. The standalone platform is scheduled for decommissioning on 30 September 2027; online support is scheduled through 31 August 2027.