OpenTable GuestCenter vs Resy
OpenTable GuestCenter
opentable.com
Resy
resy.comSide by side
| Figure | OpenTable GuestCenter | Resy |
|---|---|---|
| Price from | $149/mo | $289/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Plans published | 3 | 4 |
| Spec score · Restaurant Reservation Software | 8.1 (#9) | 7.6 (#24) |
| Founded | 1998 | 2014 |
| Intended customers | OpenTable presents the service for restaurants, restaurant groups and enterprise, bars and wineries, and hotels and casinos. | Resy describes its business tools as supporting restaurants, bars, wineries, hotels, and hospitality groups. |
| Security | OpenTable lists SOC 2 Type II, PCI DSS, GDPR, CCPA, PIPEDA, and participation in the EU-U.S., Swiss-U.S., and UK data privacy frameworks. | Resy says its security measures include data encryption, advanced authentication, access controls, and administrative, organizational, technical, and physical safeguards. |
| Support | OpenTable advertises restaurant customer support 24 hours a day, seven days a week, plus setup and training support. | The plans page lists chat and email support, and says live partners can access on-demand phone support with an average pickup time of ten seconds. |
Plans
OpenTable GuestCenter
- Basic$149 a month
- Core$299 a month
- Pro$499 a month
Resy
- Essential$289 a month
- Platform$289 a month
- Platform 360$459 a month
- Premium$459 a month
In their own words
OpenTable GuestCenter
OpenTable GuestCenter is a restaurant management platform intended to help attract diners, manage reputation, streamline operations, and encourage repeat visits. Its Basic, Core, and Pro plans combine diner-network and reputation tools with progressively different seating automation and guest-marketing features. Depending on plan, reservation tools include booking integrations across 100+ sites and apps, customizable floor plans, Smart Assign, inventory controls, waitlists, and automated reservation messages. Pro adds guest profiles, automated email campaigns, guest tags, and post-dining surveys. GuestCenter integrates with restaurant software such as point-of-sale systems and email providers. The restaurant manager app for iPhone and Android shows reservation activity, cover trends, and VIP notifications; web access is also listed. OpenTable advertises customer support every day and around the clock, with setup and training support. Basic costs $149 a month, Core costs $299 a month, and Pro costs $499 a month. The standard agreement lasts one year and renews annually unless notice is given 30 days before renewal. Basic is available only in the US and includes a 30-day trial. Cover fees and website reservation charges vary by plan and booking source.