OpenText Service Management vs Zammad
| OpenText Service Management | Zammad | |
|---|---|---|
| Free trial | Yes | |
| Paid from | €7/mo | |
| Platforms | Android, iOS, Web | api, Linux, self-hosted, Web |
| Free plan | No | No |
| Non-IT departments | Yes | |
| Service catalog | Yes | |
| Workflow automation | Yes | |
| Employee portal | Yes | Yes |
| Knowledge base | Yes | Yes |
| Asset management | Yes | |
| Deployment | both | |
| Risk assessment | Yes | |
| Approval workflows | Yes | |
| Change calendar | Yes | |
| Emergency changes | Yes | |
| Change audit trail | Yes | |
| CMDB linking | Yes | |
| SLA management | Yes | |
| Single sign-on | Yes |
Listed together in Best IT SLA Management Software