OPserver vs Primero
OPserver
opserver.app
Primero
primero.orgSide by side
| Figure | OPserver | Primero |
|---|---|---|
| Price from | £200/mo | $687.50/mo |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | — | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 6 | 6 |
| Spec score · Case Management Software | 7.6 (#87) | 8.8 (#9) |
| Audit trail | Yes | Yes |
| Deployment | OPserver is a desktop app for macOS, Windows and Linux, and licence keys are validated against an organisation's account in Firestore. | hybrid |
| Free plan | No | Yes |
| Case intake forms | Yes | Yes |
| Security | The privacy policy describes role-based permissions, access controls, strong authentication, encryption in transit, restricted routes, audit trails, security logging and backups. | The maker says role-based permissions restrict access to sensitive data according to users’ need to know. |
| Support | Pilot licensing includes standard email support; Enterprise / Public Sector includes priority support. | The Support Hub provides open-source documentation, knowledge-base articles, release information, training resources, technical guidance, and community access. |
Plans
OPserver
- Pilot Licence£2,400 a year
- Operations Licence£9,500 a year
- Pilot Licence£2,400 a year
- Operations Licence£9,500 a year
- Enterprise / Public SectorPriced on request
- EvaluationPriced on request
Primero
- Tier 1: DIYFree
- Tier 3: Full Service SaaS$8,250 a year
- Tier 4: Hybrid deployment$25,000 a year
- Tier 1: DIYFree
- Tier 2: Single organizationPriced on request
- Tier 5: Custom packagePriced on request
In their own words
Primero
Primero is an open-source information management platform for protection-related data. Its use cases include child protection and gender-based violence case management, incident monitoring, and family tracing and reunification. Case workflows span identification, registration, assessment, planning, referrals and transfers, and closure, with supervision, notifications and tasking tools. The platform lists CPIMS+, GBVIMS+ and MRMIMS+ modules, along with intake forms, custom fields, audit trails and reporting dashboards. Teams can configure forms, roles, lookups, reports, languages, logos and locations through a self-service interface. Primero is available in more than 40 languages. Its v2 progressive web app works online and offline in modern browsers on mobile devices, tablets and laptops, though offline use is limited to creating cases and editing records already accessed in the session; changes submit after reconnection. A free DIY tier requires implementers to manage infrastructure and support. Full Service SaaS costs $8,250 a year, while Hybrid deployment costs $25,000 a year for the first year and decreases to the Tier 3 cost in year two and thereafter.