Opsview Cloud vs ServiceNow IT Operations Management

Opsview Cloud monitors on-premises, hybrid, cloud and containerized infrastructure from a single service. Its Business Service Monitoring feature models services, clusters and resources, then alerts on events that affect availability. Custom dashboards and reports provide shared insight into trends, planning and resource consumption. Discovery and automation tools help configure and monitor large host environments, while built-in Opspacks cover physical and virtual infrastructure, applications, cloud, containers and network equipment. The service monitors AWS, Azure, Google Cloud Platform and OpenStack technologies, and integrates with tools including PagerDuty, JIRA, ServiceNow and Splunk. It runs on AWS, with deployment available in AWS regions for data sovereignty requirements. Access controls include role-based permissions, OAuth2 SSO integration and multi-factor authentication support. Opsview is ISO/IEC 27001:2017 certified, states GDPR compliance, and lists AES-CBC-256 encryption for data at rest and in transit. The service is paid, has a free trial but no free plan, and pricing is available on request. Customers are billed annually in advance; UK and EU pricing excludes 20% VAT.

ServiceNow IT Operations Management is a cloud-deployed product accessed through the web for managing IT operations. It provides workflow automation, event correlation, service mapping, log management, and synthetic monitoring. The paid product has two listed plans. ITOM Advanced includes Discovery, Service Mapping, Certificate Inventory and Management, AI Agent Topology Mapping, API Insights, and Enhanced Automation Playbook. ITOM Prime includes all Advanced capabilities and adds AI Specialists, Event Management, Metric Intelligence, Health Log Analytics, and Service Observability. ServiceNow was founded in 2004 and is headquartered in Santa Clara, California, United States. Organizations can use the plan descriptions to identify whether Prime’s additional event, metric, log analytics, and observability functions match their requirements. The listed platform is web, with cloud deployment.